Hampton Inn & Suites Montgomery-Downtown

No parking that is close, you have to pay $10 in a parking deck (everytime you come&go) or pay $35 a day for valet! The Receptionist (male) was rude! Ive stayed in tons of hotels this was not a pleasant check in experience. I should have stayed with Marriott!!Room air is not working and is hot! Windows have pealing paint and with a 3yr old was an issue! No pool! For the price and no pool this was not worth the stay! I will not stay again!

i love the staff!!!!!!

the ac didn"t work. The room was not very clean.

Older hotel conveniently located but lacking in maintenance. Men’s lobby bathroom had soap dispenser laying broken on counter both days I was there. Our room had no bathroom products and we had to request them . Several nicer hotels around them which I recommend checking first.

Location

Filthy, poorly maintained rooms, broken furniture and loose fixtures, peeling paint, broken ..missing tiles.

Toilet in room was broken causing us to have to travel from 10th floor to lobby bathroom throughout stay! Filed complaint with Booking.com but never received any resolution!

I don't want to be unkind. The reception employees were doing their best to be helpful. The hotel was overbooked and our room was given to someone who arrived before us. They promised us a new room for the second day and it was no better than the first. We left and went to a different hotel across the street.

I echo other reviews on this site and should have read them in advance. In short, stay elsewhere. This is nothing like a typical Hampton Inn. They are usually basic but clean and new and a good choice to stop for a night. This Hampton is located inside what was apparently the top hotel in Montgomery in the 1920s. A lot has changed! We arrived and I had to wake up the attendant at the desk. Front desk service was uniformly rude. I'm a Hilton Gold member (not a big deal) but status never recognized. I was entitled to get free bottles of water but the front desk clerk said they had run out despite there being bottles for sale in the convenience store right off the lobby. The initial room we were assigned was pitch black when we entered. We opened the drapes and discovered that there was a 4 ft. by 4ft. electric generator one foot from the window, blocking all light and surely noisy at times. We were only there for 1 night but still insisted on changing rooms. The second room we were given was badly in need of a refresh. Veneer had peeled off some of the furniture and the rest was scuffed and chipped. No safe or mini fridge in room. Room palette is a range of browns, carpet is dirty. Drapes don't fully close and curtains in the hallway window were torn. Bathroom is a bit dingy (I should note that outside our room was a sign designating it as a room for people with disabilities but the entry was quite narrow and bathroom had a tub, not a walk-in shower which you would have expected). Breakfast buffet is not very good. Reheated frozen "omelets" and industrial processed sausage patties. Mediocre coffee. They do have a machine where you can make your own waffle, which probably would have been a better choice. Finally, after checking out online through the Hilton app I glanced at the portfolio I was sent via email only to see that I had been charged $50 more per night than quoted in my online reservation. The hotel reimbursed me after I called and complained but how did that happen?

This hotel is in absolute shameful condition. Got to the room and the curtains were torn, one significantly that nearly prevented closure. The bathroom floor was slimy & slippery. The sofa, carpet and walls were very dirty. The bathroom sink was very slow to drain. There was trash behind the fridge. The whole room only had one tiny trash can in the bathroom. There was an ironing board but no iron (they did bring one when I asked). The bedsheets were stained. A few days into my stay, someone entered my room despite the Do Not Disturb sign being up. Could tell because the curtain had been moved and the light was left on. Most disturbingly, my dresser drawers had been moved. Was later told a TV technician had entered all rooms but no notice was given, and why would that person touch the dresser drawers? Luckily nothing was missing. Lastly, breakfast was abysmal! My coworker’s room had no mini fridge or microwave and the valet workers seemed to get bothered every time he asked for his vehicle, which often took way too long. For all these reasons, I cut my 17-day stay short after 3 days and went to a different hotel, a block away, that was infinitely better and cost me $70 less per night. Please get this place back up to standards.