Americas Best Value Inn & Suites Hempstead Prairie View

Staff was absolutely great. The facilities are old and the jets in the room tub were an orange mold. When we explained we were just not interested in staying after seeing the jacuzzi jets, we were offered other options but were accommodated nicely with our refund without making us feel bad for our decision to not stay there. Give this place a chance, like I said, the staff was doing everything they could to make it a pleasant stay, we just chose to drive closer to home that night instead of waiting.

It wasn’t bad. They were friendly and it was clean.

Check in time period was ok. Bed comfort was hard. No breakfast was available

The door lock did not work. We had to go to the lobby, which was a bell you rang and the individual came to the window were you stood outside. Then they had to come and unlock the room door. The room was dated and the nightstand was broken. It had an unfunctional refrigerator left in the room. In general it made me feel a little unsettled and insecure.

Beds were terrible, no blankets only bedspread. No ashtrays in smoking room. I was overcharged. Pool was closed

The floors were dirty, the pillows still had makeup on them, pink lipstick and tan skin tone foundation, streaks of black on the others and it couldn't be seen but nearly clear stains. The counters where dusty and the shower heads had calcium buildup, not cleaned. The water smells like pools water which is just piss and chemicals. The staff are nice but the rooms are gross. No bugs, no bedbugs but we were so paranoid we slept above the sheets. Overall a terrible experience I would not want to repeat.

I find it utterly ridiculous that the lobby is closed due to COVID-19. In my honest opinion it says the owners do not want to serve their customers on a personal level. It also tells me that they are cheap. Also it was a little irritating that when I checked in I had to give my credit card again, even though I had paid for my reservation online. It was also irritating how long it took to check in.

No breakfast cause the lobby was closed due to “covid” the room was cleaned daily but for some reason had flys every time I went back in the room. No WiFi signal

Room wasnt cleaned well, and we found several roaches within the room. Stains on every piece of fabric. The people were nice and it was affordable, but at the end of the day i couldnt help but to ask if it was worth the gross environment.

10/22 - 10/23 The main office was closed to the public “due to covid” so we had to check in through a little window. The woman who checked us in seemed like we were a inconvenience to here just by being there. We asked her if there was breakfast since it said there was online and she just pointed to the office closed sign and said “no”. We got our keys and went to go unload our items into our room. The room didn’t look or smell bad until we started opening drawers and discovered at least 30 cockroaches combined so that was gross and off putting. If there would’ve been another hotel nearby we would’ve stayed there instead but this was a last minute booking. Overall, do NOT stay here unless you’re fine with having roaches for roommates.