Quality Inn Downtown Helen

Our room was very clean - it even smelled 'clean'. The flooring was in great condition and was not carpet. The beds and pillows were comfortable. The ac/heater was not too noisy, and we controlled the temperature. The blackout window screen was excellent (the screen was inside a "boundary", so light from the sides did not come through. The lighting next to the bed, chair, and desk was great for reading. The water got hot quickly and lasted. We appreciated the included shampoo, conditioner, and body lotion. The mini fridge/freezer worked great. The front desk lady (Lilly) was friendly and helpful. The morning manager (Jim) kept the breakfast offerings stocked. The location was about 1 block off of the main road, thus the street noise was not noticeable.

When we booked the reservation, we requested a room on the top (2nd) floor, but none was available when we arrived at 5:30 pm. Lilly (front desk) tried to accommodate us, but was unable to. This was our 3rd stay in a Quality Inn during the past 13 months; this breakfast offering was too limited (unless you like sugar for breakfast): waffles, cereal, toast, bagels, mini-muffins, small sugar-filled yogurt, apples, and orange juice. There was no simple protein offering. Our other 2 stays had: 1 -scrambled eggs, sausage/bacon, biscuits, fruit, yogurt, toast, cereal, juices, coffee; 2 - pre-packaged sausage-egg-cheese biscuit, yogurt, cereal, toast, juices, coffee. I expect all Quality Inns to be as similar as possible (the bedding is, so why not breakfast?).

Location - room availability with 3 beds

We had to adjust our reservation, and they were very helpful and flexible. And the rooms are an excellent value.

Room was very clean and orderly. Front desk staff was friendly and very helpful.

First view of property was that it was antiquated but we were very pleased with our accommodations.