Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center

Location

The hotel is filthy and the rooms weren't clean. The tub looked like it wasn't scrubbed, the sink in the kitchen looks like it hasn't been cleaned, and the smell is horrible. I had to use a bottle of air freshener to mask the scent. What was epic was the first lady I encountered at check in said, there will be a charge for smoking in the room and I asked how can there be a charge when the place smells like smoke. Then they have the audacity to charge for parking when the parking spots was built for the residents of the hotel.

Seemed like a war zone tar closed off vending machines people hanging out smoking on the curb parking lot did not like anything except price

We left after arriving the night before moved another hotel across the bridge

Good price

We were moved 3 times because there was something broken on each room. Finally the room where all worked ok., smelled musty. so we stayed in the room with the broken sink. Also They don’t hand you the room with all the equipment as coffee maker pots and pans, etc. You have to request them separately

The manager/supervisor and other staff very professional and friendly.

The location for what I was doing for my visit was perfect.

It wasn't that I didn't like this facility, they were in the middle of upgrades and remolding during my stay. So it wasn't the best. I think once all is completed, It will be fine for those stays that you just need somewhere to sleep and still be close enough to the things you want to do in the area .

Clean room, kind staff and great location

Na

Location

Room wasn’t so great. Wasn’t cleanest either, but i didn’t see any bugs. Havent received deposit. Was planning to stay again the following month. Had to cancel due to illness. Was charged again well before cancellation deadline. Not happy at all. Room wasn’t so great