King's Pointe Waterpark Resort

5 hour road trip for 2.5 hours of swimming total. We had plans to swim all evening & entire next day. Upon check in the lobby was full with people waiting to check in. The woman checking people in was very rude. She stated rooms weren’t ready there were 90+ check outs that day. She was sitting in a desk chair only thing you could see was her head. We had our luggage in tow, 10 of us. We were able to get into the pool and wait for our rooms. When we got to the pool it was a mad house. Zero seating. Restrooms were a mess, used tampon applicators on the floor. The room was like a sauna. There are not lockers or anywhere for you to store your belongings except a chair or table. Which were completely full. we pieced together a place for our group to eat. Concession Lines were long. Several people working but only one window open. One of us adults had to stand with the luggage while one constantly had to go to registration to see if we could check in, after being told they would call us when we could check in. One Hour and a half later we were finally allowed to check in. We kept the kids swimming, one of us grabbed a luggage cart & took all of our belongings to the room. Right when we were finally able to relax and get in the pool after watching our belongings, getting checked in late & getting a few open chairs. Someone pooped in the pool!!! It was disgusting! They closed the pool down. ( no swimming for the adults was to be had ) The lay out is super confusing for first timers. The building is very old & starting to show its age. Very very dated. Our room had a broken toilet seat screw that slid around every time you’d sit on it. The tile was starting to come off the wall in the rest room. They had thin comforters on the bed not very plush or comfortable felt like a sheet. The remotes did not work for the tv. The pull out living room in the sofa had chips mashed in it. And the sofa folds out and hits the tv stand. If I were a tall person my feet would have been in the tv. The building is getting old you can hear every foot step above your head. Teens were running the halls knocking on all of our doors pretending to be “house keeping” The next morning the kids were excited to swim after the pool had been drained & ready to go. 9 am the pool opened. The chemicals were so harsh they were all choked up and coughing after 30 minutes. Once again we had to break up because half the kids had to swim the chemicals off. I was able to swim in the lazy river, hit the water slides and play basketball. I too have had a burning in my chest from the harsh chemicals, Lasting through the night. ( dad didn’t get to swim at all because he had to tend to the kids that had chemical coughs ) Check out is at 11. At 10:30 there was a house keeping woman standing in the hall with a clip board marking who had left. I found it ironic with their inability to check us in on time. The evening desk staff was very kind & checking out. Much better experience than the first impression we had upon trying to check in: The view was pretty.

Terrible the excuse they were fully booked. Okay, don't sell out your rooms if you can't jeep up. When I said something to the manager, she responded "I have other people to deal with" customer service 👎

Really showing it’s age. We also had the joy of very little hot water. Indoor water park was very hot and steamy. Almost unbearable. Not terrible but certainly not great. They do have a nice looking restaurant. We didn’t eat there but it had a great view of the lake.

I only gave this a three for one reason and it was that this place is in need of a face lift! The rooms are very clean and the staff was very helpful and friendly. The water park is nice and the kids enjoyed it very much. They have plenty of sun beds outside and shade. The restaurant was good. The service was slow but it seems to be that way everywhere anymore. I would defiantly stay there again!

Staff was rude and had no idea how to do their jobs. Paint chips were in the pool area. Just overall disappointed.

Kids had fun

It was perfect had the view of the lake and a very clean room.

The beds were very uncomfortable, shower was tiny and outdated. However, my children had an amazing time at the water parks

Amazing!

The hotel is connected to a water park, and they don’t offer discounted or included park passes when you stay at the hotel, or if they do, no one told us about it. We had to pay the regular daily price for the water park. I was disappointed with that.