SpringHill Suites Louisville Downtown

Great staff was great, check in, check out easy

Great Experience! Walking distance to many restaurant's and the Yum Center. Best continental breakfast I have had.

I love how updated and clean it was

I did not like that. It said there was a pool/hot tub and there was not cause that was my main reason for choosing that location however, I was still satisfied with my stay.

My room was clean, did not have a hand held shower that was shown in the photos. Room had a weird layout, toilet and very small sink in one room across from the bed. To get to the shower had to walk back into bedroom and then into another bathroom. Bed was atrocious, woke up after an hour of lying with terrible lower back pain. Asked the front desk about switching out the bed after the first night. I was told all the beds are the same. Also let them know that the hallway looked like it hasn't seen a vacuum in weeks. No restock of items or cleaning in-between nights stay. I will not be using this hotel again

Experience was great. Great hotel with awesome staff. We had an issue with our payment because we were out of state and the desk attendant was so understanding and helped us figure it out.

The staff was extremely friendly and helpful. Everyone I encounter at Spring Hill Suites was was very pleasant. The room was large, clean and comfortable. The breakfast was very good. There were hot and cold options and everything was fresh. I would definitely stay again if I were in Louisville in another occasion. The only issue is that there are a lot of homeless people around. SpringHill always had security to keep any problems away.

Problem with room. Staff changed the following day.2nd room was Great.

I was informed that I needed to pay a 500 dollar incidental fee. I was unable to secure the room and was charged 140 dollars by Expedia and I didn't stay there. Can I have my funds refunded.

Great walkable location to downtown and whiskey row. I booked this place last minute after being ghosted by a VRBO host and the staff was very helpful, accommodating, and this property was a great value for the price. The rooms were extremely clean, parking in the garage was easy and breakfast was pretty good both days. We would definitely stay here again.