The Juliet Hotel

Wonderful experience with great access to everything downtown. Truly enjoyed our stay!

We arrived before 7pm (which is when the front desk "closes"), My husband and I stayed last night and were pretty disappointed with our experience. We checked in some time before 7pm and didn't receive any information (what the extra $50 charge was for, which we only noticed on the printed receipt after we got into our room), how to get ice (I discovered the ice machine wasn't working after 7pm), or anything else that might've been helpful (for example, how to get extra water since there was only 1 bottle in the room). We turned the A/C all the way down and the fan on high, yet the room didn't cool down until 3am. We couldn't use the fan because it was wobbling around making a ton of noise, and honestly it looked like it might've fell down if we kept it on. The toilet ran constantly, which also made a lot of noise, so my husband and I hardly got any sleep. The shower curtain should also be cleaned or replaced, it was moldy at the bottom and seeing it made the shower/tub feel unclean.

The hotel charged me 50 USD for the deposit, but they did not reimburse me. I wrote to them in order to complain, they never responded me.

Accueil chaleureux. Le personnel est très attentionné. La manager gère très bien son établissement.

The rooms are dated and the beds are not very comfortable but the location is great. It seemed to be the only option outside of AirBnBs in the downtown area so we booked it. First, our room wasn't ready at check-in. The bedding wasn't done being washed so we had to wait for that. Second, the amount I signed for was quite a bit more than what hotels.com quoted us. I understand there are fees to be collected at the location but it was an extra almost $50. I probably would have chosen something a bit further out, had I known that. It was not worth $220.

I liked being downtown.

The building was run down and dirty. The window for the room was broken. The linens had holes or were dirty. There was no night auditor, so I felt very unsafe and was scared to leave my room. The listing said there would be breakfast but there was not. Only a single water bottle for coffee and nothing else. One of the worst hotels stays I've ever experienced.

The hotel charged me more than what was agreed and signed with Hotels.com. They charged my credit card with the cost of the guaranty, but they never reimbursed me for this guaranty. I sent them an email to complain, no response.

great

Their was no maintenance on site. Toilet kept running and overflowing. No hot water for shower. The hot tub didn't work. The pool was dingy and lights outside by pool needed to be replaced. Beds were very comfortable and the young girl working the desk was very nice.