Extended Stay America Suites - Minneapolis - Maple Grove

Things that did not work, half the lamps and the tv. The carpet was disgusting, I’d only wear my flip flops in the room. The bath tub leaked all night. I had to request the front desk guy around 11pm to ask guests who were parting on the front porch to leave they were so loud. I had to be up at 5am and couldn’t fall asleep until midnight. I’ve stayed in many ESAS across the country and never had an experience like this. Front desk guy was great, only good thing about my stay. I’d actually like my money back. Don’t stay here!

Honestly I have never had a worse experience with a place before. We had booked our room a few days in advance. It took around 20 minutes for them to actually check us in. It seemed as though they did not place our reservation even after a confirmation email was received the same day we booked. We finally received our room to only walk in and the place be filthy- trash in the trash cans still, no bedding, room reeked of smoke, and definitely was not cleaned. We went to the front desk to request another room, to only go up to the third floor and try to get into our room and the card did not work. After multiple attempts trying the card on the door and all of the sudden someone opens the door. There was someone already in the room! They gave us a dirty room and then one that was already occupied. We walked out after that. Very unprofessional environment. WOULD NOT RECOMMEND.

Hotel is fine if your plan is to go rt to sleep and ignore the fact that the property needs attention. Simple fixes like paint could go along way. Anyway, I’m assuming that is why the rate is low since things are in need of attention.

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I Lost 2 suite a new and I will never go back to that place again 😕

Nothing

Everything

This hotel is very run down. Amenities are scant.

I would never stay here again!!! They ran my card three times in one day, they rooms are trash, to be charging $90 a day and not to have any one clean my room after a month of stay, the front desk clerks are rude, loud and unprofessional… They make u wait in the hallway for no reason! And I’m going to file a complaint with BBB, and others outlets…. Who ever is running this place they are going to run it in the ground… BAD BUSINESS, THEY TREAT CUSTOMERS LIKE CRAPPPP

Great place