Extended Stay America Suites - Minneapolis - Maple Grove

Staff was very inattentive and usually not at the front desk. The grab and go breakfast was really non existent. No coffee and only a couple nutrition bars.

Didn't attempt

My room was very dirty lights curcit breaker was off room was ice cold bed was also dirty

It was advertised as having breakfast but the only thing they had was coffee, hot water and cream. The room was clean.

A vending machine that worked so I could get some water. Front desk guy said to go down the road to a gas station to get some. No dishes in the room. Had to go down to the front to get them. Felt unsafe in this hotel. Signs and warnings about sex trafficking at the front desk. Scary guests.

I booked the room and paid in advance. I arrived shortly after midnight and was told I was not allowed to check in. I think it’s a crack house and based on the employee that helped it’s employed with crack heads. Management has yet to respond to a single message. The parking lot had weirdos roaming it, again assuming this meth den is a haven for criminal activity. Stay away from this landfill of a place at all costs. They will steal from you and leave you in the cold.

Staff is nice but it does seem like they are over worked and a might need some more help

This hotel was ok for the price. Its in a good location that is safe and quiet. However my bath tub didnt have the lever to make it a shower, it appeared as though it had been cut off or something. Staff took note of it but seemed too busy to actually fix anything. The on the go breakfast lacked options so i was glad i brought my own food.

The staff is great. The rooms are clean. The bed and pillows are wonderful. I enjoyed every minute of my stay and will be coming back soon. The guest here are polite and friendly. I give this hotel a 10/10. If you haven’t been here I advise you to book today

unsafe

I called 3 times to make sure I had a room available and the staff assured me that I did. Got there checked in and unloaded the car got to the room for it to be dirty. Went back to the front desk to tell them and was then informed that I didn’t actually have a room and that the hotel was in fact overbook