Extended Stay America Suites - Sacramento - Elk Grove

Everything great

Staff was super friendly. Place was over all quiet and clean. My son left his backpack and when we realized it 5 hours later the staff had already found it and had it in lost and found.

I liked everything. Only negative I noticed was that the room was a little worn, chips in the bathroom counter, kitchen floor uneven, paint thin in spots on the cupboards. But nothing that affected my sleep

Easy to get to

No Gluten Free options for Breakfast

Stove access allowed for a home cooked meal. The room had hardwood floors which is more sanitary than carpets. The kitchen was the best part of the stay.

The pillows definitely needs attention. Very flat and not comfortable. When I asked for additional pillows, I was informed that a manager was not available and the request couldn't be fulfilled. Biggest suggestion is if you are not going to supply soap & shampoo unless requested, please offer it during check in. Instead I have to read signs in the room which caused a separate trip to the front desk. Next suggestion, after returning from getting soap and shampoo from the front desk, I learned I had to request silverware at the front desk which involved a 2nd trip to the front desk. Everything I needed was supplied but the extra trips due to communication early was a tad disappointing. I'm used to the Residence Inn which has silverware and pans in the rooms that have stoves/ovens. I don't mind requesting, but I'm I'm booking a room with a stove, those items need to be requested, it would be a better experience vs. making trips back and forth.

Too noisy. No shampoo, lotion

The CUSTOMER SERVICE was AMAZING!!! Thank you Geeta🤗🤗🤗

The location was great the were lots of places to eat close by.

The room was kind of dated.