The Westin Sacramento Riverfront Hotel & Spa

Nice restaurant and bar right there, so a lot of convenience. But the fees and $52/night for (required) valet parking really add up. It's not exactly New York City, but the bill felt like it. Maybe I just haven't done enough travel recently and am out of touch. Staff were great, and a wedding and the restaurant/bar were shut down as promised so as not to be a disturbance for folks trying to go to bed at 10 PM.

Clean room, comfortable bed, great amenities. Nice bar.

Would love to stay here again.

A peaceful and elegant stay by the river My stay at The Westin Sacramento Riverfront was truly wonderful! The property is beautiful, calm, and perfectly located along the river — the views and atmosphere are so relaxing. The staff were friendly, professional, and always ready to help, making every moment feel special. My room was spotless and comfortable. I also loved the riverside restaurant and the peaceful outdoor area — perfect for morning coffee or an evening glass of wine. Everything about this stay felt rejuvenating and effortless. I highly recommend The Westin Sacramento Riverfront to anyone looking for comfort, style, and serenity. I can’t wait to come back! 🌅✨

Stayed here for a quick girls trip and we had a great time. Staff was friendly and helpful. The hotel is beautiful and the rooms were nice. Would definitely come here again.

Clean good location staff good

1.you can hear outside talking even your next door and knocking my door bcz I play music is just 7 volume lol im not enjoy i feel like I need to whisper instead talking 2. No free water bottle

Clean and quiet. Great bathtub.

Review of The Westin Sacramento – Wedding Weekend Stay We stayed at The Westin Sacramento for my niece’s wedding, reserving multiple rooms for family. While there were some bright spots, overall the service and management fell far short of expectations for a Westin property, especially during such an important family event. 1. Check-In Issues with Elderly Parents My 90-year-old parents arrived first. Despite my calling two days prior to ensure they were added to the reservation, the front desk initially refused to let them into the room without me present. I had explained I was driving a long distance and would arrive shortly after, but it still required my sister to argue with staff in order for them to check in. I had also requested a first-floor room due to mobility issues, which again only happened after my sister insisted. 2. Reservation Problems When I arrived, I confirmed (again) that I had booked three rooms for two nights, not three. Staff (Paige and another team member) assured me this was fixed, but it turned out the adjustment was never properly completed. 3. Additional Family Check-In Difficulties Later that evening, my older children were told no room was available—even though it had been reserved. This forced my husband to leave our family dinner to address the issue at the front desk. 4. Repeated Room Key Failures & Poor Front Desk Service Room keys malfunctioned constantly, not only for my room but for several other family members as well. When I approached staff member Paige, she rolled her eyes. When my son went to address the same issue, she snapped at him, slammed the keys on the counter, and avoided eye contact. This was unprofessional and unnecessarily rude. 5. Wedding Day Event Management The wedding tent was extremely hot. The air conditioning was not started ahead of time, and doors were left open, negating its effect. When my daughter asked staff to please close the doors, she was ignored. My husband then asked, only to be told it “wasn’t their job.” This lack of accountability made guests uncomfortable on such an important day. Resulting in many of their guests leaving early. 6. Positive Interactions – Valet & Housekeeping On a much more positive note, the valet staff and housekeepers were pleasant and helpful throughout our stay. Marva, in particular, was a bright light. On the wedding day, as I ran back and forth setting up breakfast for the bridal party and delivering clothes and supplies, she guided me to the ice machine, helped with the elevator, and even made me laugh during the chaos. She and a valet also took time to help my son and me search for his misplaced wedding ring (unfortunately without success). Their kindness stood out. 7. Billing Errors Despite my efforts at check-in to confirm two-night reservations, I was still overcharged for three nights on one of the rooms. This was never communicated to me until after the fact. 8. Missed Promises & More Room Issues Family members were told to ask for complimentary champagne upon arrival. Yet when my son, the bride’s brother, and his wife requested it, they were told, “we’re not doing that.” Additionally, my nephew (the bride’s brother) was initially told there was no room reserved for him—even though it had been booked by the bride’s parents. Again, Paige handled this with visible irritation. 9. Restaurant Service – The Bright Spot The highlight of our stay was Ryan at Scott’s Restaurant. He was welcoming, attentive, and accommodating as our family gathered for dinner. He managed the growing group seamlessly, setting the tone for a warm and enjoyable evening. Overall The front desk and event management teams created unnecessary stress during a milestone family celebration. While housekeeping, valet staff, Marva, and Ryan at Scott’s went above and beyond, the overall hotel experience was marred by poor communication, rude interactions, and billing issues. This was far below the standard I would expect from a Westin.