Country Inn & Suites by Radisson, Shoreview-Mounds View, MN

No housekeeping

We had kids running down the hall outside our room in the evening. They did not respond to our requests so we had to call the front desk to get them to stop

The water slide was shut down majority of the time the pool was open. Other staff also didn't know when or who would be coming to monitor the slide. Didn't seem very well organized /staffed. Slide was main reason we paid the extra costs and stayed here.

We found out right away only about 1/3 of the tv channels actually worked, none of the sports channels which is what we were most interested in. I immediately asked to add my stay to my rewards but was unable to. I tried to do it on the app and website and it was glitching so terribly I gave up. So I doubt I’ll ever get points for this stay. Not to mention I reserved the room myself with my personal card but I still was addressed as my husband via their texting system - a bit sexist if you ask me. I also replied to this texting system asking for my confirmation number and was never replied to. The fart fan in our bathroom didn’t work along with our desk lamp. We went swimming and it was horrible. The hot tub was cold. Like I take baths hotter than that! The kiddie pool wasn’t working, the main pool was chilly as well, and people including workers kept propping the door to the pool open with a towel which drastically cooled the entire area down making it even colder for all swimmers. My kids were shivering and had blue lips. I removed the towel once so it would warm up but it was just propped open again. This also allowed my toddler to try to leave the pool area and allowed literally anyone to enter the pool area which is a huge safety concern to me. All buttons to elevators were sticky. In the middle of the night our AC started making very loud noises and we had to shut it off but then got too hot so we had to turn it back on & it did the same thing. Board games missing piece

Everything

It’s close to my sister place

ywh

The first room I got had a heating unit that was so loud it would have been impossible to sleep. The room they moved me to had a heating unit that wasn't much better...it had an annoying and loud squeaking sound. The sink in the bathroom was clogged and barely drained. Obviously maintenance is not a high priority here. Also, the sign I recall seeing said they would service the room every 3rd day...I checked in on Saturday and checked out on Wednesday and the room wasn't touched by housekeeping once.

Lovely rooms kept nice and clean

The beds were so stiff our backs are still in pain from it unfortunately.