Extended Stay America Suites - Somerset - Franklin

Can’t say there was anything that stood out in a positive way.

Was run down, smelled of smoke.

What do you consider breakfast?

The fact that they put us in a occupied room and then say that someone must have left the door open unexpected yeah ok.

Friendly staff

Was bidding by bedbugs manager offered to refund me for one night out of five I have over 25 bites on my body that is unacceptable

Staff

The place smell and the music was loud

We only stayed two nights. If it had been longer I would have sought out a neighboring hotel for the remainder of our visit.

The "breakfast" was two coffee urns, with some prepackaged muffins and high fructose corn syrup bars. The desk staff was bored and inattentive. The property confirmed a request in writing and then when asked to fulfill the request staff told me booking.com lied take it up with them. There's not enough electric outlets and we had to hunt for them. We found seed husks from previous tenants under the bedside table and a power strip. There are zero USB outlets. The refrigerator was dirty on the exterior and repaired with duct tape on the interior. The stove is old and rusted in places. The shower enclosure had literal mildew. The hallways and walls were dirty and not well maintained.