Extended Stay America Suites - Somerset - Franklin

The lobby and elvator smell really very bad

They can provide room cleaning for customers staying for long

ERROL MACKLIN THOUGHT IT WAS A VERY AVERAGE HOTEL ROOM NOTHING CRAZY BUT WOULD STAY AGAIN IF NECESSARY THERE WERE NOT ENOUGH OUTLETS IN THE ROOM WE WERE IN. BUT WE STAYED BECAUSE HAD AN EMERGENCY AT HOME BUT OVERALL THE HOTEL WASNT BAD. STAFF WAS VERY NICE TO MY FAMILY AND I.

Reception staff are not good with customers she is in the bad mood and sad face when we are asking

There was cockroaches all over

There was cockroaches, dirty dishes, stained sheets

At least we had a place to stay during busy holiday season. We changed to this hotel after reading reviews about the first hotel i booked. Upon check in, i was not already assigned a room, when the front desk clerk gave me a key, i went to the room and it was trashed, table upside down, dirty dishes, unmade bed. The staff at this hotel werr rude, never smiled and i was at one point by the evening front desk person, after reporting water in the elevator that finding the issue was not in her job description to find out the issue. We never received room service for being there 14 days. I have never stayed at a hotel where the guest had to change their own linens, take out trash and vaccume. My daughter and i changed our linens, my daughtet to trash to a "trash room" which was smelly and over flowing, the outside doors of our refrigerator was spotted was rust, we found old takr out bags of food under the bed. There was no hair dryer in the room, the duvet cover was very thin, was suitable for summer. When i asked for dishes, we also got a blanket that was tied up in a trash bag. Our bathroom was never cleaned during the entire stay. We had to do laundry, when i asked if they have detergent vending machines. I was told no to do a wal mart order. At night there was someone that sound as if they were moving furniture around in one of the other rooms, all night long, and running up and down the hallway. I dont understand how expidea list such hotels for guest to stay.

They did I change towel