Hampton Inn & Suites Opelika-I-85 Auburn Area

DO NOT EVER, EVER book this hotel! If you are a Hilton Honors member, please know THIS IS NOT A "REAL" HILTON HOTEL!! I should have listened to the reviews on the RUDE SERVICE experienced by others and would have avoided this JOKE of a hotel. PLEASE READ THIS BEFORE YOU BOOK AT THIS HOTEL... AND... READ OTHER SIMILAR REVIEWS, too!! 1- I made a reservation at this "hotel" through the Hilton website. 2- On the day of our stay, my wife tested positive for the flu. 3- I called the "hotel" to let them know she was sick and contagious. 4- The CSR was polite when I told her we needed to cancel, but said I would need to speak to the "Assistant General Manager." (I didn't think much of it and said sure) 5- The CSR comes back to the phone and says that I could not cancel since I was within the 24 cancellation window. 6- I explained that I was aware of that, but didn't think that the hotel would appreciate me brining my contagious wife into their hotel. I further explained that I KNOW the other paying guests will appreciate me not brining her into their lobby, open air breakfast area and their guest areas. 7- After going back and forth through the CSR verbally talking to the "Assistant General Manager" a few times, the "AGM" decided to get on the phone with me. 8- She doesn't say "hello, can I assist you, etc." The uses a raised tone of voice and tells me that, "she already exblained to you that we done did the decision and there is no need for me to talk to you." 9- I reiterated that my wife has been diagnosed with the flu and that I actually thought that they would be appreciative for me not coming into their hotel with a contagious guest. She then states that, "our policy is 24 hours and that again she had "exblained" that the decision had been made. 10- I then told her that I have been a Hilton Honors member for 15+ years and had never heard of a Hilton property wanting a contagious guest to knowingly enter their facility. 11- She then, in some very ghetto like lingo that I still have no clue what she was really saying tells me that, "Hilton has nothing to do wit it and that Hilton doesn't own their hotel or tell them what to do." I let her know that I was aware that Hilton didn't own the property, but that Hilton did require that certain quality standards be in place across all of their brands. 12- I finally told her that I had been a Hilton Honors member and had stayed in hundreds of Hilton properties across the United States and had never heard a "so-called" Assistant General Manager" speak to a guest in such a rude and disrespectful way. 13- Finally, she stated, "you axed but the decision has been made." She then hung up the phone!!!!! After she hung up the phone, I have come to write a review (in multiple review outlets) and have been reading the other reviews that have n=had similar experiences "WITH THE SAME PERSON!!!! I also see where there are multiple reviews addressing the lack of cleanliness, the rude and incompetent behavior by staff and particularly this "Assistant General Manager" and countless reviews about BLACK MOLD and FUNGUS looking evidence in multiple areas throughout the property. well, no wonder they didn't care if I brought my CONTAGIOUS WIFE INTO THEIR PROPERTY!!!!!!!! I can only imagine with what past guests COULD SEE what must lie beneath that WE CANNOT SEE!!! Each should make their own choice, but with the wide array of hotel options in and around the Auburn/Opelika area, I WOULD GIVE THIS PLACE A HARD PASS!!!!

Very well cleaned

Nothing

The room was very spacious

The AC was broke and kids above our room was very noisy

Nothing

it was clean. breakfast was ok

elevators were out. not that it was your fault, I did miss step on the stairs and fell. I was not injured too bad but with the elevators out that can cause a big issue.