Best Western Plus Olive Branch Hotel & Suites

Room furnishings were not installed complete. Sink in room was not installed and faucete hoses were not connected and sawdust / trash was inside cabinet!

I like everything

Responsive front desk staff. Bed is comfy and clean. Good location for travelers. Nice breakfast spread.Our room (115) has a distinct and enduring odor of a previous smoker combined with use of cleaners (Volatile Organic Compounds - VOCs) and scents too mask the odor. Seems ironic the hotel takes a damage deposit for smoking when you are assigned a smoking room😉 Would also be nice not to have smokers at the entrance upon arrival- perhaps a smoking area 20 feet from entrance as is standard in the industry .

Pool was disgusting and dirty, breakfast was subpar for a best western, tv was small, room was ok at best.. very disappointing after spending 4 nights at the best western in desoto. Really needs a lot of improvement!

Could not open door of first room because lock was broken. A/C in the new room barely worked. Light bulbs flickered constantly in all the lamps. Carpet needs vacuuming. Thankfully, it was quiet.

Our stay was good! The Front desk was very helpful. The breakfast attendent was very accommodating.

Stayed at the hotel for only an hour and left. Bugs were coming out of nowhere all over the bed and floor.Tried to get a refund and they refused as if I was telling a lie. The manager who’s name is Michael was rude and didn’t want to help resolve my issue. I will be sending my video of the bugs crawling to the news station and exposing this hotel.

My husband got sick on the day we were to arrive. Had to return home so he could go to his doctor. I wanted to cancel, but property’s policy wouldn’t let me without keeping my fee😕

The motel was everything we hoped for with the exception of the fact that the ice machines were not in working order. Other than that, this was a great stay. Very peaceful with no noise issues during the night. There was a guy at the front desk when we checked in on Saturday night that was obviously a peddler and was talking to the desk clerk. He smelled of marijuana and seemed to be very high at the time. I would check into this matter as these people should not be allowed in such a place of business. My wife and daughter were very uncomfortable in his presence while attempting to check in.

Nice and clean. Really good service.