Holiday Inn Kansas City Airport by IHG

Very nice place, great staff

Nothing.

The rooms were clean

The pool was closed

This past weekend I was booked at the Holiday Inn at the Airport in Kansas City Missouri as we were attending my niece's wedding. When we arrived at one o'clock , we requested an early room or at least a iron and ironing board so that we could get our clothes pressed for the three o'clock wedding. We were told three separate times that no room accommodations were ready , and they could not even find an iron and ironing board for us to press our clothes in the restroom. I had to ask for a manager who also denied us a room but did find us an iron but no ironing board. This is the worst customer service I have ever had in a hotel chain that is renown for its service. We were forced to find another hotel which had wonderful customer service. I request that info@hikclairport.com give us a full refund for one of the worst customer service ever. Debbie Diershaw https://www.ihg.com & booking.comThis past weekend I was booked at the Holiday Inn at the Airport in Kansas City Missouri as we were attending my niece's wedding. When we arrived at one o'clock , we requested an early room or at least a iron and ironing board so that we could get our clothes pressed for the three o'clock wedding. We were told three separate times that no room accommodations were ready , and they could not even find an iron and ironing board for us to press our clothes in the restroom. I had to ask for a manager who also denied us a room but did find us an iron but no ironing board. This is the worst customer service I have ever had in a hotel chain that is renown for its service. We were forced to find another hotel which had wonderful customer service. I request that info@hikclairport.com give us a full refund for one of the worst customer service ever. Debbie Diershaw https://www.ihg.com & booking.com

This Holiday Inn is located just a couple of minutes from the rental car facility at Kansas City International Airport. But that is hardly unique. There are several similar airport hotels clustered nearby. Unless the rate is meaningfully lower or you are chasing IHG points, there is little reason to choose this property. The defining issue, and it cannot be overstated, is the undisclosed renovation. Construction begins around 8 a.m., and there was absolutely no disclosure at any point. Not on the hotel website. Not on IHG booking channels. Not in the confirmation email. That is not a small miss. It is a serious failure. Guests have a right to know if they are booking into an active construction site. Failing to disclose that is not just careless. It shows a disregard for basic transparency. At best, it reflects poor management. At worst, it feels like a deliberate omission to avoid losing bookings. Either way, it is unacceptable, especially for an airport hotel where guests are often arriving late, leaving early, and depending on a quiet and predictable environment. The hotel itself is a typical Holiday Inn from around 2008. On the surface, it appears refreshed. In reality, the execution is uneven and, in places, outright poor. My room had been partially renovated. Some furniture clearly was not replaced. New additions, such as fancy electronic curtains, felt unnecessary and were not particularly easy to use. More concerning were the basics. Multiple electrical and USB outlets did not work. Finishes were sloppy. Nothing about the workmanship suggested quality control. The bathroom is where things go from disappointing to unacceptable. The walk-in shower some mildew or mold. It also was very worn-out and clearly not replaced during the renovation. The damaged vanity, uneven finishes, and general wear only reinforce the impression that this was a rushed, low-quality update rather than a proper refurbishment. Elsewhere, cleanliness was inconsistent. The room itself appeared generally clean, but the HVAC vent in the bathroom by the shower was filthy looking. That detail should not be overlooked, especially when there are already concerns about air quality from the mold. Noise insulation is also poor. You will hear hallway traffic and doors slamming throughout your stay. Food and beverage does not help matters. The on-site Burger Theory concept is very dated and uninspired. Breakfast is weak. The buffet is limited and low quality, including powdered or liquid scrambled eggs. No eggs cooked to order. You will get a better breakfast at McDonald's or Starbucks. IHG elite recognition was nonexistent. There was no acknowledgment, no thank-you, and no welcome amenity choice at check-in. All things considered, this is a below-average Holiday Inn. The failure to disclose active construction undermines trust. Add in poor renovation quality, weak food and beverage, and lack of elite recognition, and there is little justification for staying here. With so many alternatives nearby, this is a property best avoided until management addresses both its transparency and its standards.

Good area, close to the airport and shopping. Comfortable room, breakfast buffet included (very nice breakfast). We just spent the night to bring a family member to the airport.

Nothing I can think of

Easy to book and to find

Parking was bad…event was nearby

It was absolutely beautiful!! The room was really cozy and the shower was HUGE. Thoroughly enjoyed my stay!!