Holiday Inn Express Hotel & Suites Sylacauga by IHG

Breakfast could have had a little work, the pancake maker was down and that thing is normally one of the miracles of modern technology. The bread and croissants had a little mold on it but bread tends to do that fast so I'm not worried about that. The room was immaculate and very comfortable, we've had a couple rooms where we've had to ask to be relocated so this was perfection. Staff is friendly as always, they really take pride in their work which is amazing. Laundry we didn't use. An added treat was seeing the pindo palm out front, I had never seen a fruiting palm tree so I took a few pictures so I can look it up later.

Front desk clerk was efficient with check-in. Room is older and has a smell when you first walk in (maybe a pet smell). The appearance of the room is good, colors and lighting. Bathroom floor is greasy and decided to put towels down to walk in without shoes. Closet space to hang clothes is convenient, nice pillows, overall okay.

My stay was great

No entry from the back of the motel! Side entry was not working, had to park in back and walk around hotel to front to get in at 12:00 am. Very unsafe!! Cigarette butts all over ground! Just a big mess!! Sorry, but You wanted to know!!

The rooms have an odor of mildew and mold.

Everything was great except for the price. The price was criminal to charge that much for a hotel room in a small rural city!

Old dirty and something growing in my shower

Fine, expectations met

First room we got the hot water did not work then the 2nd room we got was about 85 degrees and took 3 hours to cool off. Its obvious holiday inn bought a dilapidated hotel and just threw their name out front so you think you are getting quality. This room cost is double what it is worth based on the condition of the hotel. Beware. Just because its a big hotel name doesn't mean its a good one like it used-to mean.

DO NOT STAY HERE!!!!! Worst, dirtiest hotel I’ve ever stayed in! Best to stay in Birmingham or nearby Calera. The interior floors, hotel entrance, rooms, pool areas, exterior grounds, parking etc extremely poor maintenance and covered with debris. It took 20 minutes for the front desk rep, who was dressed extremely unprofessional and inappropriate, to show up, and when I left to eat dinner, she hanging outside with a man smoking and visiting too long with her friend instead of attending to the front deck and phone. Entire facility is poorly lit and felt unsafe after dark. The rooms! Even worse. Peeling bathroom ceilings, dirty carpet, black mold smell, dirty bathrooms. Hate to say this but it looked and felt as someone might describe a ‘crack’ hotel. All of the hotels in sylacauga are in bad shape, so advice not to stay in the area at any hotel. Best to make a longer drive to fund a clean, safer feeling hotel.