Holiday Inn Express Frisco Legacy Park Area by IHG

No WiFi in the rooms, no phone to call the desk, receptionist couldn’t help with WiFi, they said they can change the room, but they didn’t. Breakfast attendees was not helpful hot breakfast was cold

It under construction, and you can definitely tell. The hallways are dirty and there are construction workers everywhere you turn.

Our reservation was cancelled by the hotel the day of due to over booking. We had to scramble to find another hotel last minute.

I stayed at this hotel. I went there, and the hotel was under renovation I didn't expect that when I got there. The hotel is old, with dirty carpet in the rooms. I'm sure after they renovated it will be nicer.

Didn’t feel okay

It’s being remodeled so hopefully it will be back to the brand. Room was dirty. Doors were left open to the outside parking lot and didn’t lock unless you took the time to force it. Front desk was unfriendly. When they finally checked me in, he said my room number and said breakfast times. There was no greetings from anyone working there. TV in room cut in and out, watched streaming on my laptop. Stay somewhere else if you can.

Horrible property. Extremely dirty and not so smart staff. I would stay anywhere but here.

Could not totally understand attendant. Construction areas not cleaned up, baseboard trim missing, dust and screws on floor, and staircase entry partially blocked by construction. Two stray pillowcases lying on a bed and one towel left hanging over the shower curtain. Parking lot dark/sketchy. Did not feel safe, glad I did not bring children and afraid to go to exercise room alone! So unlike HI in the past. Super disappointed, and had I not come in late (and tired) from a church event, I would have searched elsewhere! But-there was no smells so, we were able to stay. Bed was perfect!

The sheets had multiple stains on them ..the couch had stains all over it ..the room had no trash can or room phone no hand soap ..the toilet had stains in as well, me and my wife did not feel comfortable staying in this hotel room so we check out with in 25 mins

The elevators were filthy. They are working on things, but they did not clean up for two days in the elevators or hallways. I stay at Holiday Inn express a lot. In fact the last three weekends I have I asked for a late check out 2 o’clock is the latest they allowed which I understand, but I needed another hour and they refused.