Holiday Inn Express Frisco Legacy Park Area by IHG

Room was under construction. The bathroom had construction material in it. Paint splatter everywhere. There was no trash can in the room. The toilet was not set right and wobbled. Fire alarm went off in the morning due to construction. The hotel was dirty and in the middle of renovations.

Our bathtub didn’t have a stopper and had black paint of some sort all over it. The staff was absolutely amazing but the room itself was just kind of gross looking.

I stayed at the Holiday Inn Express in Frisco, and my experience was awful. The front desk staff member, Rahul Park, assigned us three rooms, all of which were completely unacceptable. The first room, on the third floor, had a strong smell of weed throughout. The second room, on the first floor, was not cleaned after the previous guest. The third room, on the fifth floor, had a ceiling that was falling down. I booked this reservation through Expedia, but I had to cancel it because this hotel was in such poor condition. Thankfully, I was able to cancel with Expedia and receive a full refund.

Property is under construction and is messy Our room looked like it was remodeled and NOT cleaned in addition to having warm water not Hot Not staying again

This hotel was very nice upon entry. There was a vision board of their renovations but honestly this hotel should be closed while doing renovations. There was a chemical smell and the filth in the bathroom and broken window that was broke all the way through and tv didn’t work you can see in the pics below. Explains everything!

Good morning, I checked in to your hotel 1/1/25 At night. I was assigned a room and someone was in that room. 1 hour after I originally checked in I was given another room. (The front staff both PM and AM are very friendly and helpful, it just took a long time to finally get to my second room. ) I got to my second room and noticed construction debris everywhere. The closet was leaning towards the bed, and when I woke up this morning there was a roach in the bathroom. I have flown for a major airline for 30 years and have never seen anything like this in all the hotels I have stayed in. These rooms should not be available until they meet code and ALL the construction debri is removed. I went down to the front desk this morning, (1/2/25) and the gentlemen offered another room. Although the room is better, not 💯, the box spring still had the plastic on it. These little things should have been addressed and someone approved the room for booking. Please Please ensure these rooms are clean and safe for future guests. I will not recommend this hotel to anyone.

The room was disgusting. Everywhere you looked in the room, there was something dirty, broken, scuffed, or in need of replacement. This place screamed neglect and mismanagement. We asked them to provide soap for the bathroom and after 3 days they finally told us they didn't have any. Apparently the truck "didn't arrive." The manager apologized and said she might run to Costco to pick some up, but in the meantime she would give me some IHG points (which I haven't received). The lobby has been remodeled recently, and the room where they serve breakfast is nice, but 4th floor (the only floor I saw) was terrible. If IHG corporate were to go look at room 419 I think they would be incredibly embarrassed. I've stayed in a LOT of Holiday Inn Express's and this one was by far the worst I've seen. The HVAC unit in the window had a terrible time keeping temp, so it was always too hot or too cold. The maintenance guy didn't think I knew how to run the unit and discounted my request to have them fix it. When we showed up on the first day, there were sunflower seed shells on the nightstand. We ran out of toilet paper and had to get more at the front desk because the cleaners didn't see there wasn't any left.

Room looks like a handy man finished up the room- floors were dirty, baseboard from floor to wall had a piece of carpet that was stapled. It was loud and overall looked dirty.

The property is not holiday quality. Under construction, not informed till check in. Nothing worked. Tv , heater breakfast. Manager Charlie was terrible. Frisco police had to be called.

This property is undergoing renovation, which was not clearly stated when we booked the room. The first room was not clean. The second room was cleaner, but had no toilet paper, and was in a noiser area of the hotel. In the morning, we needed to hang out for a little, and our room was entered while we were at breakfast. I had hun the 'Not ready yet' sign on the door, but it was ignored. The breakfast was smaller than the typical IHP Express breakfast. There was no biscuits and gravy, and no instant oatmeal. But the cinnamon roll was moist, and my husband enjoyed it. The gym had mostly broken equipment. One treadmill didn't work, but thebother one did. I would never had stayed here if i had known it was being renovated. Hopefully it will be better once completed.