Holiday Inn Express Frisco Legacy Park Area by IHG

Room was in poor condition. Roof leaks and bad repair work shown on ceiling and throughout room. Chair was stained/dirty. Window had gaps letting breeze in through air unit. Restroom lighting was terrible. Fan did not work. No covered parking during hail storm. We will not be returning. Raised room concerns twice to staff. They did nothing and were not surprised. Housekeeping missed room trash bins and coffee replacement. Skip this place. So many other options in Frisco.

Construction going on, rooms in poor condition

Hotel is under renovations but was not in the best shape but was fine for what we needed. Was not impressed with someone trying to enter our room at 12:15 at night, they stated the front desk assigned them to the room. Thank god we had the latch done so they couldn’t come all the way in. Then at 12:20 the front desk called our room and woke the entire room up.

The property is going through a MUCH neede refurbishment. The parking lot had piles of broken concrete in the main thru-way which weren't marked with any caution ir warning cones, signs or other. At check-in, no one was at the desk. I rang the bell and someone came from the storage room, was on a phone and said he wouf be a moment. It was almost ten minutes. The lobby and halways had an odd, chemical odor. My room was clean. The paint however was sloppy at best. Obviously this room had NOT been refreshed, yet. The carpet was worn. The bath had missing caulk. Everything looked old and worn out. The beds were ok. The complimentary breakfast was ok as well. Nothing to get excited about. I should have paid a little more for a place not undergoing construction.

Shower leaked all night faucet wouldn’t turn off Room was cleanish

Elevator stopped while we were in it lights went out, lasted about a minute long enough for us to get off and not get back on ,room was nasty,sheets were stained tub was stained,and carpet. Went down for coffee at about 6:00 guy at front desk said wouldn't have any ready till 7 so went back at 7 got coffee aadded milk milk was bad got plain coffee and left the place is really ruined down

It was great

I get that the hotel was under a remodel, but our room looked unfinished and our bathroom looked like they had been working and then just quit for the weekend. Our bathroom door looked lie and exterior door had just been installed. The shower amenities were questionable… I don’t believe the shampoo and shower soap were really filled correctly. We even found a plastic Easter egg on the floor behind a curtain.

The hotel and staff were amazing. Breakfast was great and the rooms were very clean. Even the other guests was very friendly.

It was being renovated and not until we got there were we told. Looks like the room was partially done being renovated but stopped long enough for us to stay there. The shower was disgusting and I wouldn’t shower in it. Overall disappointed. I’m sure it will be nice when it’s done but it’s not there yet at all