Holiday Inn Express Frisco Legacy Park Area by IHG

We stayed at this hotel because of its proximity to the children's hospital where my daughter had day knee surgery. It was in a great location and close to many restaurants and shopping centers. We happened to be there when a massive thunderstorm came through and caused our window to leak. The managment quickly moved us to a different room, and floor since my daughter had knee surgery and we were not sure if the power was going to stay on. They even helped us move and I so appreciated it. But the hotel is undergoing renovations and the rooms were not quite finished. Nor did we have internet that was fast enough to stream NETFLIX or to play video games (my daughter had brought her console since we knew were were going to be in the room all day after her surgery) That was very frustrating. The pool wasn't available yet either so if it had been a sunny day we couldn't have gone out to lay out and chill. So thus the mixed feelings. It will be great when the renovations are done, just be aware.

The moment we pulled into the parking lot of this hotel, we saw a man checking car doors to see if they were unlocked. We originally believed it was his car then noticed his mannerisms and how he was looking around for other cars to check. The parking lot is hardly lit so that makes it very easy for sketchy people to steal from cars. If that wasn’t the first red flag, it should’ve been the walk to our room. The walls, elevator, and hotel doors obviously have been through many years of being unkept. I have never stayed in a hotel where my room was this disgusting. The bathroom was filthy. Shower had some sort of residue stuck on the floor, the drain had orange stains from what I can imagine hasn’t been properly cleaned from previous guests, the sink in the bathroom had remnants of a guest’s makeup products, and the worst part was our bed. I pulled back the blankets to reveal hair all in the sheets. Multiple people’s hair strands all in our bed, and on the pillow cases. My boyfriend and I immediately grabbed our bags, demanded a refund and book a room at a different hotel. This has caused me to never want to stay at a Holiday Inn ever again. The worst experience for a frequent traveler. The pictures that they are advertising are extremely miss leading. Please be aware of the cleanliness, safety and security of this specific hotel. Although they may claim they are renovating, this is not the case here.

Room was very dirty. very noisy from inside the room as well, we could hear the tv from the room next to us. The sink in the bathroom would not drain and there was pubic hairs all over the bathroom. The blanket had makeup of blood on it in several places. Being in Frisco and so close to The Star, we expected so much more.

We stayed for a sports tournament for my daughter. The hotel is remodeling so it looks a mess at the moment in the hallways but once in the room it was okay. The beds were comfy and the bathrooms were okay. Rooms have microwave and fridge. It was okay for a one night stay. The area was safe and had a lot of shopping centers and restaurants near it.

The property is under construction and kind of shabby. I waited 10 minutes for someone to show up to the front desk check in at 5 in the afternoon. The room was ok. Nothing special. The rate I got reflected the condition of the property. Very cheap in a not cheap area.

Easy Access to everything

Nice place

The tv did not work properly and hotel was a little dirty

Under remodeling rooms were dirty

Perfect location.