Holiday Inn Express Frisco Legacy Park Area by IHG

Didn’t know the hotel was under construction until I arrived.

Our room was damp. Walking on the hard floor, you’d literally slip down from the condensation. We tried another room and it was exactly the same. You could see daylight all around the AC unit, I assume letting in 95° air while running 70° AC was the cause of the issue. Bathtub was super stained and didn’t drain well. Beds were clean and comfy and the staff was friendly. Definitely needed some upkeep! The breakfast was good!

Property was going under renovation. First room the washroom door wasn’t getting locked. Second rooms main door had lock issues. All debris on the floors and inside the lift.

Saw a rat outside hotel walking to check in. Hotel was in tough shape. Looked old and beat up. Staff was friendly and helpful. Rooms were clean. Television didn’t work.

Shower need to fixed, bedding is little bit dirty. Bathroom 2/5 . Thanks

The staff was nice and friendly. Greeted me each time I passed them either on the hall or at the desk. I will definitely be returning

The toilet didn’t flush and the shower constantly dripping

Great staff

The bathroom was dirty. Had hair on sink and bathtub, back of door looked like somebody was scratching to get out of the door. Tons of dust on top of microwave/ counter and the floor was sticky in the entrance way. Also booked for a 4 people and only had 2 regular soze bath towels.

Diana, a receptionist at 6.30am on 5/9/25, was disgracefully rude and inappropriate for being a customer service. She left a bad impression about the hotel and our stay. I am not sure how the hotel management allows such employee to work in hospitality business. Thank you to the receptionist gentlemen at 2.30 on 5/7/25, however, for being thoughtful.