Candlewood Suites Augusta by IHG

Great

Staff is so rude

It was great from beginning to end. Our hostess when we checked in was Amazing, her name was Talonga or something like that I'm sorry I can't remember exact name and I should have because she was great. Thank you again for everything. I'm in customer service industry and this is how I treat my customers.

There was some kind of altercation in the parking lot outside of the hotel on 30 August and the sheriff department was called and three sheriff vehicles showed up. The TV reception in my room was not clear and there were loose floor tiles in the bathroom.

One of the nastiest hotels I have stayed in. AC leaked all over the carpet, room wasn’t very clean, smelled like weed all over the place INSIDE. DO NOT STAY HERE

Horrible experience… Poor, non caring management. The guest above my room were SUPER LOUD all night. 2 calls were made to the front desk NOTHING CHANGED. I slept about 2 hours and my husband didn’t sleep at all. The manager did not call nor care. She told Expedia “policy states no refunds”. Policy also states quiet time is 10:30p-7a and a guest could be asked to leave if the disturbance continues. She uses policy for HER BENEFIT ONLY and could care less about the guest as long as the card goes through and the payment is collected.

When we got there, it was evident that the room was not completely renovated - there was a missing handle on a closet door and THE TOILET WAS NONFUNCTIONAL. The staff, however, were incredibly responsive, doing everything they could to help us out. By the third day of our stay, everything was fixed except the automatic icemaker, which never worked (they gave us an icetray). For a longer stay with family, this property and room were outstanding - except for the issues mentioned above.

Good experience

Air conditioner only blew air and was loud and constant. No blinds to keep out light.

Staff initially gave me a key to an already occupied room so I walked in on somebody. When I went to get another room, the only room provided was one that smelled severely of chemicals and the carpet was soaking wet. I asked to speak to a manager multiple times with no call back. The smell was so bad my clothes smelled like chemicals for days.