Hilton Garden Inn Beaufort

Nothing really bad about the room overall and most of the stay was fine. Shower control was not attached to the wall and pulled away from it significantly when trying to turn the handle making it a two hand operation. The overall feeling was more budget motel as far as amenities and staffing. Desk attendants seem to be pulling double duty and were either hanging out at the from tables where guests normally gather, or working breakfast and bar while also minding the desk. No housekeeping service provided and on arrival, was told that there was no breakfast on Monday and Tuesday but they did have a breakfast service on Tuesday. Do not waste the $10 on the bare bones “continental bar” as it had meager offerings. This is why Marriott gets most of my business.

The staff and representatives were just great. Helpful and cheerful. We had an issue with our room the first night. We simply mentioned to the front desk rep that we would like to move to another room for the remainder of our stay. We received a call while out on town from the manager, Ms Davis. She apologized profusely for the issue, which really was not the fault of the staff. By the time we returned to the hotel we were moved now only to a new room but to a suite! Thank you HGI Beaufort for a wonderful stay! We'll be back!

Very friendly staff.

Breakfast cost. Normally an upper hotel has a cont. breakfast.

Property was clean, comfortable and centrally located.

Disappointed there was no breakfast other than a $15 buffet that wasn’t much of a buffet.

This is a very nice hotel good price for the money. I would stay there again. Nice entrance nice room, but the lock on the door needed to be fixed.

No breakfast available . . . "not enough staff"

TV reception poor, toilet didn't work. Ended up having to switch room.

Worst hotel experience of my life. The general manager is a real piece of work. Front desk staff was horrible. I think Marlo was her name. The director of sales was up at the front desk at one point and she sucked too. Customer service is unheard of and the management team needs real work. Whoever owns this hotel obviously doesn’t care.