Hotel Sombra del Agua

This is a nice old hotel with a lovely courtyard and a great restaurant, I enjoyed staying here as I got a room in the quiet area, some can be noisy depending on what side of the hotel you get a room. My room was on the second floor and it was a big, cleaned, and a comfortable bed. My daughters was a cave on the first floor in the back of the hotel, not horrible but more expensive, so make sure you don’t get one of them

Very well kept old hotel. The patio area is very well decorated. Service in restaurant and cleaning service were exceptional. The 1st room we were assigned to was large and bathroom was large, but it was to the side of the street and very noisy. Honking cars very early in the morning, car alarms going off, people yelling. Didn't get much rest. We requested to be moved and they were very accommodating. Got another room on other side of hotel, so it was very quiet. Smaller room and bathroom. Not much ventilation when corridor window was opened to let cool air in. The air conditioner is controlled by the hotel between 9:00 p.m. and 9:00 a.m., so it got very hot at night. I would try to turn it on at 9:00 a.m., but it would not go on - had to call front desk each morning for them to come turn on. Keeping the A/C on all day was only way for room to stay comfortable during night. We like to sleep cool, so I should be able to control my own temperature in the room. Maybe if ventilation would have been better when we opened the window, that may have been enough since it does get cold at night in San Cristobal de Las Casas. All staff was very nice and provided exceptional service.

Excelente ubicación. Muy rico el desayuno. Muy rápido el check in y check out. Hubo una noche en que otros inquilinos llegaron haciendo mucho ruido bueno era la madrugada.

They let me check in 4 hours earlier. All staff was very friendly and attentive. Food was great . Property is clean and close to everything!

Really nice and welcoming hotel! 😊

The hotel is beautiful and the decoration is immaculate.

The room smelled like dead rats. The air conditioner did not work. I told this to manager upon check out, she did not care. Do not stay here

Very clean

Great stay, in the heart of town, a walking distance to everything. Beautiful decor and a relaxing atmosphere with a friendly service staff.

excellent location, very clean rooms and comfortable beds. travel with friends a total of 14, we were all very please.