Dreams Royal Beach Punta Cana - All Inclusive

Our stay at Dreams Royal Beach Punta Cana was absolutely incredible from start to finish. The resort is beautiful, exceptionally clean, and maintained to the highest standards. Our room was spotless, comfortable, and well-appointed, and the attention to detail throughout the entire property was impressive. What truly made this vacation special was the outstanding staff. Every team member we encountered was friendly, professional, and genuinely dedicated to making our stay memorable. A special thank you to Marcelo, our butler, who went above and beyond to ensure everything was perfect during our stay. His attentiveness, kindness, and exceptional service made a huge difference and added a personal touch to our vacation. We would also like to recognize Victoria, our wedding coordinator, who did an amazing job organizing every detail of our special day. Her professionalism, organization, and care helped make our wedding absolutely perfect and stress-free. Anna from the photography team was wonderful to work with. She captured beautiful memories that we will cherish forever and made the entire experience enjoyable and comfortable. A big thank you as well to Luis at the beach bar for his outstanding service, friendly personality, and for always making us feel welcome. He truly helped make our beach days even more enjoyable. The restaurants were fantastic, offering excellent food, great service, and beautiful presentation. Every dining experience reflected the resort's commitment to quality and attention to detail. We would also like to thank all of the staff throughout the resort who worked so hard to make our stay exceptional. From housekeeping and restaurant staff to bartenders, servers, and entertainment teams, everyone contributed to an unforgettable experience. Dreams Royal Beach Punta Cana exceeded our expectations in every way. We highly recommend this resort and cannot wait to return!

⭐☆☆☆☆ Extremely Disappointing Experience – Beware of the Sales Tactics What should have been a relaxing vacation turned into one of the most frustrating resort experiences we've ever had. From the moment we arrived, the front desk was not welcoming at all. Instead of helping us check in, we were immediately passed off to an employee in a blue uniform named Alejandra, who directed us to the buffet and told us our room was not ready. She instructed us to come back in 30 minutes and specifically look for her. We later realized that the delay appeared to be less about our room being unavailable and more about getting us into a sales presentation. When we met with her again, she sat us down and began pitching a Secrets membership. As a result, we didn't get properly settled into our room until around 4 PM, despite check-in being at 3 PM. The next day, we were told we would be taking a quick one-hour tour of the resort. Instead, it turned into more than two hours of high-pressure sales presentations. Vacation time is valuable, and we felt misled from the start. Things got even worse with Destination Services. Gray convinced us to pay $50, saying it would provide discounts on excursions. Later, we were told conflicting information about a voucher and were blamed for not returning it, even though we had been told it could be used in the resort shops. During checkout, Gray and another employee named Lowsy were rude, confrontational, and unprofessional. The constant sales pressure, misleading information, and poor customer service completely overshadowed what should have been an enjoyable vacation. We traveled all the way from Canada and even brought gifts for management, expecting the hospitality that Secrets is known for. Unfortunately, that was not the experience we received. The resort itself may be beautiful, but guests should be aware of the aggressive sales tactics and the amount of vacation time that can be wasted if you're not careful. We will not be returning, and based on our experience, we cannot recommend this resort to others.

AMAZING RESORT! Went on a family vacation and cannot say enough great things about this resort. The beach is cleaned multiple times a day so the sargassum is really not an issue. The construction was not an issue at all, so staying away from this resort because of that is silly. Food was great, mostly at Fusion which was always great. Pedro Martinez at Interlude Bar was the best bartender, very attentive and knew how to make drinks very well! We can't wait to return!!

The accommodations were clean, comfortable, and fully stocked throughout our stay. The resort itself was beautiful, picturesque, and well-maintained. The staff was consistently friendly, helpful, and attentive. Our concierge, Emmanuel, was especially helpful and communicated with us regularly throughout our visit. One challenge was the restaurant reservation system. Traveling with a group of nine, including several young children, it was stressful not being able to make reservations in advance. Despite arriving for dinner around 6:00 p.m., we often waited over an hour for a table. As a result, the children frequently ended up eating snacks from the coffee shop rather than having a full dinner. The food at the restaurants we visited, particularly Seaside Grill, was excellent—delicious, fresh, and well-prepared. However, the buffet experience was disappointing on both the Preferred and Dreams sides of the resort. Much of the food was dry, stale, or cold, especially at breakfast. We never had warm eggs, and the waffles and pancakes were often too hard for the children to enjoy. We found that the best buffet options were the made-to-order stations, and we eventually relied on the omelets, crepes, and fresh lunch specials. The bars were well-stocked, clean, and operated by knowledgeable staff. The bartenders and servers were friendly, patient, and accommodating, happily preparing a variety of drinks for adults as well as fun virgin cocktails for the children. Overall, we enjoyed the beautiful resort, exceptional staff, and excellent restaurant dining, but improvements to the reservation process and buffet quality would greatly enhance the guest experience.

I really had high hopes for this resort. Based on other reviews I have read here on tripadvisor, However I found my stay frustrating. Multiple small issues and the resorts handling of these issues left me... well disappointed. I found my stay frustrating small things like rooms not being cleaned issues with things in the room not working. When brought to the attention of the front desk it would take days to be resolved. I feel like if the resort would have resolved the issues when they were brought up it would have been a non issue for me. As for the service it was really a mixed bag some employees were amazing and were very attentive while others seemed to be annoyed with my presence. I found the food was much like the service really a mixed bag. We had great meals at Portofino and Seaside grill the meals we had at the Mexican restaurant and the Asian restaurant we were unable to finish. World Cafe and the beachside stand were good. Coco Cafe was very good for coffee. The dress code is relaxed at every restraunt no need to bring pants. If I were to return to Punta Cana I would look elsewhere.

I had no major complaints about my stay. The resort was extremely clean and the staff was very friendly and helpful with everything. It was nice that they spoke enough English to communicate basic things. I highly recommend this place for anyone traveling to the area

We booked this resort because it looked beautiful, and to be fair, the property and our Preferred room with a jacuzzi were okay. Everything was nude and brown, everything traditional and old. Unfortunately, the service did not match the experience we were sold. Dreams is connected to Secrets, and many guests were able to visit and enjoy the adults-only side. Our butler repeatedly told us we were not allowed to go there, calling it a “political thing.” We later found out from other guests who had the same butler that he had made dinner reservations at Secrets for them, but refused to do the same for us. And then …. we later learned there were VIP benefits included with our stay, such as spa and casino credits, that were never explained to us. Had we not heard about them from other guests, we would have never known they existed. I honestly did not understand the value of booking Preferred. The Preferred side was always empty, and aside from the Preferred lounge at check-in, which was the only place with higher-end alcohol, there seemed to be very few meaningful benefits. There was one additional Preferred bar near the beach, but beyond that, everything felt the same as the standard experience. Not to mention there is construction on the property, so you’ll be hearing a lot of noise throughout the day. I also felt sick almost every night after eating at the resort. The hotel transportation service was poorly organized as well. They wanted to pick me up at 7:50 a.m. for an 11:47 a.m. flight, which was unreasonable, so I ended up taking an Uber instead. Overall. It was an ok experience. I won’t be going back

This property is beautiful, and the staff is outstanding. Kudos to Wilken, our pool server. He was energetic and a joy. The food was ample, but average. Rooms were large and very clean.

One of the best all inclusive hotels we’ve stayed at. We loved the staff and the property is gorgeous. The mangrove sanctuary was so fun to walk through everyday seeing so many different types of wildlife. Highly recommend!

We had a wonderful stay at Dreams Royal Beach. Our rooms were incredibly comfortable, and the food options throughout the resort were great. I was especially impressed by how clean the beach was—they do a fantastic job with seaweed management and cleanup, which made a huge difference. ​While there are plenty of beach vendors around, they are not pushy at all. They are incredibly friendly, even if you choose not to purchase anything from them. The entire staff was amazing from start to finish. ​Tip: I would highly recommend upgrading to the Preferred Club. If you are like me and prefer a more relaxing, less busy environment, the upgrade options and exclusive access areas are absolutely worth it. Would definitely recommend this resort!