Mahaweli Reach Hotel

The overall ambience of the hotel was amazing. Really beautiful. Staff were nice and very friendly. Breakfast was good too. The hoppers were the best I've had in the whole of Sri Lanka. The chef was very accommodating and even made sweet milk hoppers. The chef also brought me a plate of mango when I asked which was very kind.

Bathrooms in dire need of an upgrade. There was mould all over the bathtub. There should be shower tray facilities as well. Not acceptable for a 5 star hotel. The sheets also had pilling and should be entirely replaced.

breakfast was very good with a large choice of options available and the always smiling Sawmya preparing our eggs etc made our stay even better, such a lovely young lady just setting out on her culinary journey, keep up the good work.

evening buffet not as much choice with very little meat dishes avaialbale or run out nut othewise tasty all the same

Lovely architecture and nice garden. The staff was also good.

The hotel had a wedding party one night with loud music. We complained and then they stopped the music so that we could finally sleep. You can only have a shower in the bath tub which is difficult to enter and exit. There were no mattresses on the loungers.

tidiness & beautiful landscape

you need to add a shower cubical other than the bath tub

Beautiful location Super big rooms

Staff though nice and polite were little bewildered, I heard that there were a few that were let go and therefore everyone was on tenterhooks. Perhaps the management had just changed. A swift and honest complaint got the attention and the next day at breakfast they laid it on for us. I think generally staff were well meaning, but there was a bit of uncertaintaty from management. Hopefully things will change.