DoubleTree Suites by Hilton Bentonville

I loved that the property was centrally located to where we were going.

Can't swim 😕 the pool was out of order

Advertised shuttle service but shuttle only available 10-4. No ride to airport. Advertising misleading. Early morning lobby coffee cold

Chambre spacieuse Personnel sympathique

Nous avions réservé dans cet hôtel car nous arrivions très tard à l aéroport de Faueyteville et je voulais un hôtel avec navette pour transfert aéroport. Étant donné l’heure tardive, pas de navette de l’hôtel. Nous avons dû prendre un taxi à nos frais. Petit -déjeuner moyen.

EVERYONE was so very nice! This will be my new place to stay when visiting Crystal Bridges!

We enjoyed our room and the pool was very nice to relax woth the family.

Should have seen not getting a free cookie as a red flag!! Booked this hotel due to the high reviews and a couple of needed amenities. Booked a two bed queen suite. Upon checking in we were immediately told that one of the biggest reasons we booked - a free airport shuttle and a free community shuttle - wasn’t being offered because they didn’t have a driver staffed (not the BS “first come first serve” I was texted by a staffer - the van stayed in the same spot for most of our stay) This was unacceptable as it was a major reason we booked here - this was for groomsmen in a wedding who all had different flights as well as local errands to run where the community shuttle would have been great. Instead we ran up an Uber tab. Also, upon checkin the refrigerator didn’t work. Fortunately maintenance came and addressed it but we needed to use a bunch of towels to sop up the mess and the room had a low-level bad odor for our entire stay. Was also not pleased with staffer Evan for trying to blame Expedia for the shuttle issue - it’s not on them, it was on you. Will not stay here ever again. Also, the price for the breakfast is ridiculous. Walk across the street to First Watch for a much better value!

We got in at almost midnight, it was very convenient to be able to check-in and get a digital room key through their app while my husband was driving, bed could have been a little softer and the pillowsbless firm but overall nice

Well deserving of the high rating although I think it's a solid "5". We've stayed at many Double Tree Hotels and this was by far the best. The cleanliness, the queen suite, the comfort, the breakfast and the staff were great. My favorite thing was the shower. Never have I stayed in a hotel with such a great shower.