Suncadia Resort, a Destination by Hyatt Residence

Great visit overall!

We traveled right before Labor Day and it was very busy with families - lots of little ones running around and it made it feel loud and not as relaxing. Harder to find a seat and have a glass of wine anywhere that was quiet to enjoy the stunning views. There was a leak at some point in our room that must have made the floors and door warped and it smelled musty. All in all a lovely place, it's just higher priced, so I mention those two things... I'll go again - just another time of year.

Great trails. Lovely scenery.

Love the outdoor experience and friendly environment

For sure be back soon

We keep coming here over and over again! The views, spa, food, and walks by the river give the best relaxation you’ll ever need!

Prices are high for a room

The hotel was underwhelming at best. The property was very dated. Two days in a row we got towels with holes in them. There seemed to be absolutely no attention to detail. Our room had a sofa bed but in order to use it we had to move a large and heavy coffee table and there was no space in the room to place it. We ended up putting it in front of the door (so we had to move to open the door). The person who checked us out was very nice and helpful, but otherwise I would describe service as apathetic at best!

Went to celebrate my son's wedding. The room was okay. For the price you would think it would have been nicer. The hot water didn't work in our room unless you turaned on ALL the faucets and wait about a minute. Had to find that out the next day. Maintenance had to fix our shower handle cause it didn't work. When we asked at the desk the next morning if there was a trick to get hot water they said since the hotel was full you need to turn on all the faucets and then the hot water would kick in. Our room was not serviced. When we got back at night around 11 pm we had to call the desk for more towels and toilet paper. We were told then that we were supposed to tell them we wanted it serviced. They didn't tell us upon arrival and there were no signs or paperwork in the room to tell us this. The next day my husband told them we need service for that day. They said they were full up and really busy so I am thinking they were giving that as another excuse. For the price of the room we were really disappointed. In the future I think an AirBnB would be the best option. Also, the parking was very difficult. We arrived back after the wedding and had a hard time finding a parking space.

Overall our stay was nice, we had a lot of fun as a family. The pool facilities were ok, but the bathrooms were awful and dirty. Also, we called for towels in our room (no maid service during our stay) and the person who came to deliver the towels knocked once on the door and opened the door into our room. This was unacceptable.