Suncadia Resort, a Destination by Hyatt Residence

Beautiful and peaceful resort.

Food could be better.

Beautiful Location.

Beautiful

Beautiful place, beds were really hard. Food was excellent and staff was great.

While unplanned on our part, we ended up staying the weekend of the Harvest Festival. The lobby to Lodge was very crowded most all of the time with families. We didn't make use of it. The room was great. And the front desk and concierge services were excellent. We ended up eating at the two other restaurants away from the Lodge. The shuttle service to the restaurants worked out really well. The food and service were excellent - also very busy. The concierge made reservations for us. There were a lot of dogs on the property. We had a neighbor that left theirs who was barking for over an hour, past 10pm. When I called the front desk to let the know, they contacted the owners and it stopped within just a few minutes. We decided to play golf away from Suncadia, just too pricey for my level of golf play. We went for a nice walk/hike around the property which which beautiful. Overall, I'd definitely go back - but probably check first to see if there are any events.

We love staying at Suncadia Resort and usually book a room at the lodge. This time, we decided to try the Inn for the first time. While the room was understandably smaller and had fewer facilities, the main issue was the lack of reception and in-person information. All services, including breakfast, were managed by staff in another building, which was quite inconvenient. We also sought information about the golf facilities but received no support or useful details. It felt like staying at a completely different hotel. Given this experience, we are reconsidering our options for future stays. I recommend booking a room at the lodge whenever possible.

This was a weekend getaway for us. And it was the perfect place to do nothing but still do something! The suite was clean, decent size, a pretty big bathroom and had a great view of the river! The resort also has some seasonal activities geared towards kids which was really nice. And they have both an indoor pool and outdoor pool that you can access at the off-site fitness centre. Food options around suncadia resort was good but limited in options for very small children: Pizza, mac and cheese and nuggets, pancakes. Overall a great stay!

We were excited to spend time at this resort but the unit that we had in Trailhead 1 was old and worn out. The carpet was ripped in places and the pins were sticking out - stabbed my foot. We went for the weekend plus Sunday night but our cards stopped working on Sunday afternoon. We had to wait 30 minutes for them to bring us replacements! The dryer did not work to do the towels which we had to do as there were no pool towels for the hot tub. One master sink was blocked, the master toilet ran all night so we had to turn the valve off, and the door to the patio did not lock. We did not want to let engineering in while we were there nor wait for them so we reported it at checkout and they looked completely disinterested in the feedback. The elevator in the building broke on the Sunday and we had to use the stairs which was not fun when leaving on Monday. Again reported it and no response. I had emailed the property about archery and they never responded - I had to call 3 times instead. There is NO recycling on the property and there was garbage by the pool for the whole time we ere there. Not at all good value nor Hyatt standard. That said, we did enjoy an ebike ride that was reasonable price for rental but not when you paid the resort fee!

A bit on the pricey side and for an expensive establishment does not provide slippers.