Suncadia Resort, a Destination by Hyatt Residence

Really beautiful property. Not very well managed. Staff are very nice but understaffed and poorly trained. Realize you're gonna have to really dig to find out what you can do around Property as the front desk when you register won't tell you and may not have answers to any other questions.

10

Amazing weekend.

Awesome service, helped correct the room with balcony with no issue!

The rates they are charging for their hotel is absurd. They are really missing the mark here. The room wasn’t ready when we arrived. We waited about 20-30 minutes. And when we got to our room, it was filthy. Food all over the couch, stains all over the walls, pubic hair all over the bathroom, it looked like it hadn’t even been cleaned. The room furniture was old and falling apart. Very dated. The carpet was all bunching up and uneven in a lot of areas. The property isn’t very well up-kept, it was dingy, and old looking. The restaurant was painfully slow. We waited about 1.5 hrs for our food. The poor bar server was handling about 7 tables himself, 5 people at a table each. We felt really bad for him. The food, however, was really really good. They did free s'more's from 7-9pm which was really cool. The pools are very well kept and warm! We really enjoyed that part. Overall, I probably wouldn’t visit again. It’s way too expensive for the quality of the property.

The resort has all the amenities we need. Had surrounding incredible views of the mountain and lots of walk in trails. The restaurant and cafes had excellent menus. Front desk staff and restaurant servers were all amazing . I would definitely come back here!!

Issues during check in. Room not ready until 6pm!!! Resort fee added with zero actual value, no towels in pool. You pay so much but get so little. They knocked on our door at 10:50 to make sure we are leaving by 11.

Beautiful resort

This resort is a hidden gem in a beautiful location, and we will definitely plan another trip here. The lodge is beautiful, restaurants had great food and is tucked away in nature amongst the forest and running river. There is so much to do here - golf, wine tasting, hiking, biking, etc We will book a longer stay next time.

Hotel view was gorgeous! From the outside and around the hotel was look great; until I got inside of my room.. disappointed with stains on the floor, around corner of the bathroom and main door were crack and not well maintenance. Staffs were not very honest about the extra fee for the “packages ??” The front desk did ask me if I want to upgrade the room with view for a little extra cost when I check in. I wouldn’t mind and pay extra for the view. When I return the room and ready to heading home she had charged me three times with price that what she told me from the beginning ?. I feel like there were some things that not really straight up fronds and I’m not happy but disappointed the way how staff was not being honest. Love the hotel and the view but somehow my room looked ready bad as condition and I had to pay for $410-$450 per night and it was not the price I book from Expedia. The Experience of my staying in and my expectations overall I don’t think I will stay in Suncadia resort ever again.