Budget Lodge Mount Dora

Nothing and I will explain why.

We booked our room at 8pm, scheduled to check in at 3 am. (After driving 13 hrs) My girlfriend and I both have service dogs, hers for BPD and PTSD and mine for Cardiac issues. Upon arrival, we found out that she had given away our non-smoking single bed room and was going to give us a double bed smoking room. (I have an air purifier and I’m exhausted, no big deal) As we get inside the room (while the dogs are in the car waiting to be unloaded), we are met with multiple HUGE cockroaches. When we go to mention this to the front desk, she asks about the dogs, We are already prepared and explain that they ARE NOT pets, what their jobs are and my girlfriend even pulls up laws referring to service dogs. (THIS IS A PET-FRIENDLY MOTEL!) and she starts to scream! She ignores everything we are saying to her and then proceeds to cancel our reservation and tell us to sleep in our car! I understand being woken up late, it’s frustrating and makes things hard to understand. However, to scream and ignore laws/guests is completely unacceptable. Add that on top of the lack of cleanliness and I wouldn’t just not stay here, I would warn people to never be near here.

There were stains on the mattress, a whole in the wall, refrigerator rusted, no second lock, I ended up putting a chair under door handle, was told why the pool was closed… TMI, just saying it’s closed would have been sufficient Will never stay again

The bed was soft, which was great. The room was worn but clean. Soft drinks are purchased at front desk but there was somewhere there when I needed one. Washier and dryer onsite. Pool.

Not a great location. I had to cross 3 lanes of traffic every time I needed to go somewhere. The shower had little water pressure and the hot water took a long time. The shower head was about 8" too low. Even after adjusting the stream of water hit me in the chest.

Location

Bugs in the room. Mostly in the bathroom, but sometimes on the microwave and even on the bed.