Hotel Terra Jackson Hole, a Noble House Resort

Very Disappointed We rented the 1 bedroom king suite. It has 2 baths,  a kitchen,  a king bedroom,  a sitting area with a fireplace and a small balcony. Cons: 1.      The hotel is “pet friendly”. We found dog poo in the room at the last day of our stay. 2.      Activities booked: a.      We booked a horse back riding trip through the concierge. Normally when booking activities through the hotel you assume that they are fairly close. Don’t assume is my lesson learned.  This particular excursion was an hour and a half away. Recommendation,  always check the distance before booking and even then, plan on leaving super early.  This is one of those things where they SHOULD have put a mention in the brochure or the concierge should have mentioned it and asked if we still wanted to book it. b.      The spa: we booked a couples spa and when the appointment time came, the chill spa wasn’t open and we were told that it must be at the spa in the sister property.  We walked over to the Terra spa at the sister property and were told that there was no booking for us. We went to the concierge at hotel Terra and we told that spa is not managed by the concierge and it was basically a “not our problem “ attitude. We spoke to the manger at the desk and he confirmed that spa appointments are managed by someone else and did not offer anything to compensate for the inconvenience. My issue is that the concierge/ hotel reached out to me when I booked the room months earlier and this is what spurred us to book these activities in the first place. I shouldn’t have to know internal politics. I certainly wouldn’t have thought that I should recheck if activities are booked. Had we known that the appointment wasn’t actually booked,  we would have planned other activities and this little snafu that wasn’t their problem,  ruined our day. 3.      This hotel / Teton Village is a 30 or 40 min drive from Jackson Hole. If you plan to spend time in the summer and go to Yellowstone or Jackson, you need to plan for the extra drive. If coming here for skiing,  this hotel and the four seasons are perfectly located. 4.      I paid to have champagne in the room and we opted to not drink it on the first night, when we left the room,  there wasn’t a do not disturb sign, so we stopped at the desk and asked for them to put a sign in the room and “please do not clean the room”. They cleaned the room anyway and took the champagne glasses and ice bucket. 5.      The sink in the room was clogged. 6.      There is no air conditioning in our room.  The room was very hot and the heat was on. We couldn’t get the room cooled down the first night. Finally had to open up the windows and there were motorcycles and vehicles and people outside…kept us awake half the night. 7.      There isn’t enough parking.  The parking lot was completely full and it was a royal pain finding a place to park. 8.      The restaurant: not impressed with their menu at all. I guess they have to cater to all kinds of people but many of their choices are just weird. Breakfast doesn’t open until 7am, which is late if you plan to eat and have to drive to any activities.  I recommend that you look at the menus in the other hotels in the area and plan your agenda based on your personal preference.  Note that I didn’t see any restaurants that weren’t located inside a hotel. 9.      There was a coffee pot in the room but there were no coffee filters so we couldn’t use it the first morning.  If I wanted to get dressed and go downstairs and outside to the other building there’s free coffee in the lobby…but then, why am I paying for a suite? 10.  The elevator was out of service and there was a ladder blocking the stairs. When you’re on the 4th floor and have to carry your luggage, this is an inconvenience and a safety hazard. 11.  Couldn’t find an onsite convenience store.  There might be one but we couldn’t find one. We finally saw a gas station within walking distance on our last night here.   Pros 1.      The king size suite was spacious and nice, but not any more than many time shares that I have stayed in. The bed is firm. A bit too firm for my taste. I prefer the beds at Hyatt hotels. 2.      Made for skiing and mountain biking.  We were within walking distance to the lifts. June 7th was the first day this year that the lifts were open for mountain bikes. There is a bike rental shop at the four seasons next door. We took the lift to the top to take pictures $65 per person for adults. 3.      About 40 minutes to Jackson Hole. Lots of shops and restaurants there to keep you busy for the day. Jackson has a parking garage that offers free parking.  Note that I don’t advise it for large trucks. It’s a tight fit inside. 4.      Like I said in the Cons, this place is pet friendly.  It just depends on your perspective.  I personally am not a fan of barking dogs when I’m paying for “luxury”. 5.      I  Guess that a pro could be that it’s cheaper than the four seasons next door. All in all, if you’re looking for something nicer than an econo lodge, you probably have to choose between this place and the four seasons. Be prepared to pay and don’t set your expectations too high.

Beautiful grounds and property. Everything is well manicured. great shops on site and everything was pretty smooth. I would stay again. It's not cheap but you get what you pay for. I was told there was a possibility of getting rooms with two queen beds in each room but that wasn't the case.

Liked the view. Liked the space of the living area and kitchem

Beautiful view , location , lot of food options around ! Totally recommend it

Nothing

concierge did not have any ski rental or lift tickets

Great hotel. Perfect location. Easy access to slopes (ski in / NOT ski out) and restaurants/shops. Staff was all great in every interaction that we had. We will definitely stay here when we return next year. Great onsite restaurants as well.

Good location to airport. Tv did not work in room. Bad side views. Building tower number 2 is lower quality. Staff was superb.

Stayed here for a ski trip at Jackson Hole with my two sons. Hotel terra is a great luxury property with an excellent location. It has an absolutely superb concierge function - helped with every element of my trip. Dining and ski valet were excellent. Overall couldn't have asked for more!

We had an absolutely fantastic visit to this location. The atmosphere was great. The people and service were outstanding! The restaurants hit the spot! Highly recommend the gondola and hike, breathtaking views. Close easy drive to the airport.

Our bathroom door got unhinged, cups were left with coffee after staff cleaned the room, a childhood blanket was carelessly taken when the sheets were changed and never appeared. We asked for spa towels for the dog sleigh/hot springs ride but they brought regular ones so due to lack of time and space 4 of us had to share one regular towel. The rooms could smell nicer. The front office staff looks over worked. The ski valets could actually do valets’ job and set them outside for guests (we wouldn’t mind paying for it!). The restaurant is the one great thing in that property. I forgot to mention when we arrived at the hotel, the driver pulled up the trunk’s door and one of our bags fell. The valet patiently saw it on the floor, he didn’t move. When we got all bags out of the car, he said he’d take them upstairs when he could (there were no other guests around 😂). My husband waited for toilet paper about 30 mins one night, unfortunately while in the toilet. Water bottles? Not only they’re $4 each (you’d think for the hotel rate you pay water is included), you typically have to wait a while. We wouldn’t repeat this hotel. Too many negatives on the list!