Riad Arabesque

我们是晚上到的，说实话天黑有点不好找，因为它的大门在一个很不起眼的小毛毛道里，且没有任何标识。酒店坐落在一个山坡上，天气好的话可以俯瞰整个城市。酒店陈设布置非常讲究，晚餐和早餐都很好，服务员非常耐心和负责任，很值得推荐的地方。

Place is beautiful and the staff is wonderful. Taxi ride to all the more popular area is just about 10-20 MAD.

SUPERBE Riad. L'architecture est splendide. Le personnel est professionnel et courtois et la nourriture est excellente. J'aurais aimé pouvoir y rester plus longtemps.

Gorgeous Riad. Beauty everywhere. Very Ig friendly :). They upgraded us which was nice. Friendly staff. The rooms where small but to be expected in a riad. I would definitely recommend it.

Le cadre, la propreté,l'accueil et les services: tout était parfait. Personnel disponible 24 heures sur 24. Repas excellents dans un cadre superbe. Réception et contacts sans fautes!

Be very careful with this place. The owner works in conjunction with unofficial “guides” who take you to the medina and make hefty commissions on overpriced artisan items. The Riad itself, while aesthetically pleasing on first glance, is severely run down. It smells of mold, is full of huge roaches and has a lot of cosmetic damage and disrepair. Their website advertises a 60 euro massage and hamman as well as childcare. Upon my appointment I learned that there is no childcare and was charged 70 euro (mind you my children were in the room throughout treatment, not exactly the relaxing hour I had planned). The “massage therapist” is not trained and lacks understanding of human anatomy or basic massage technique. The icing on the cake happened after checkout. I prepaid for my 3 night stay over $319. I paid my overcharged 70 euro roach infested spa experience, I requested and paid my final bill after breakfast of over $75 (and conveniently their credit card machine was not working, welcome to Fes). I used her driver to depart. She had the driver pull over on the side of the road with 2 other men and hold my children and I hostage for 40 minutes until she arrived demanding money she claimed I owed her. They would not let us go until I paid her a lousy $30. Her driver then demanded our U.S. passports at which point things took a bigger turn for the worse. I have a case filed against all the people involved including the Riad owner who orchestrated the event. Dangerous people.

リヤドアラベスク周辺はあまり観光地チックではなく、場所を探すのに苦労する。 フェズからのツアーを利用するときは便利かもしれないが。 暗い時間にチェックイン予定の場合は避けた方が良いかもしれない。 オーナーはちょっと怖めだけど優しい方。ハーブティーは絶品。英語は通じるようで理解してない感じ。 バスタブがあるのに栓がない。ディナーはまぁまぁ美味しいがちょっと高い。

Hôtel de charme mais qui, malheureusement, manque d’entretien. Une sérieuse rénovation s’impose. Bon point : Personnel et équipe à la tête attentifs aux demandes et souhaits. Mauvais point car contrairement aux infos fournies par Expédia sur le site : Pas de salle de fitness

Incredible design but some areas need to be updated. Staff were very helpful. Stayed in December so it was quiet but it was very cold in the dining area inside. The staff tried to heat it with gas heaters and they helped us despite our late arrival. It was good and I would stay again but if they updated the bathrooms etc it could be incredible

We booked 3 rooms with a very high price tag and this was by far the worst hotel experience in Morocco, This is not even a 2 stars rather than 5 stars. Ac was broken, the toilets dirty and leaking, towels with rips, and to top it off the management is very aggressive and don't care to even listen. we are frequented travelers and we will NOT be able to recommend this place even to our enemies and tight how bad this is.