Riad Arabesque

So grateful to Mr George, his son Jaafar, Mrs Amina, Mrs. Fatima, Mr Saeed and the rest of the staff. They were amazing and so helpful in everyway. We could not have been more THANKFUL to have had our first experience arriving in Morocco, especially FEZ to be in this Riad and feel safe and comfortable. They were very accomediating in every way and collaborative. Highly recommend it.

Das Riad ist sehr schön und gut gelegen mit auto gut erreichbar,jedoch ist zu viel in die Hose gegangen als das wir es empfehlen könnten. Am tag vor Anreise schrieben wir eine e-mail für die adresse vom Parkplatz fürs navi, mail wurde nicht beantwortet. Am morgen beim anruf wurde gesagt die Rezeption sei erst ab 10uhr offen. Bei einem weiteren Anruf nach 10uhr, wir sollten uns bei Ankunft in Fes melden, der Avis Mitarbeiter übernahm das Gespräch und bekam eine anfahrtsadresse.vor ort liess man uns 45 min an der Rezeption warten und fertigte eine später angekommene Reisegruppe vor uns ab. Dann brachten sie uns ohne Erklärung in ein benachbartes Riad wo man uns sagte sie wären überbucht und wir bekähmen für die nächste nacht dafür eine suite.Eine wahl hatten wir nicht.Als wir uns nicht zufrieden zeigten wurde zusätzlich eine spa Behandlung offeriert, welche wirklich gut gemacht war.am zweiten abend war dann ein firmenanlass im Riad der party machte mit lauter musik bis 23:30! Beim Abendessen im Arabesque dann ein schlimmer fauxpas! Wir sind Vegetarier und uns wurde gesagt dass sie nur salat und Suppe für uns hätten,wir entscheiden für die Suppe. Beim zweiten schöpfen fand sich jedoch ein grosser knochen darin! Man wisse nicht wie das passieren konnte. Die konsumation habe20 Derb El Miter, Zenjfour - Medina, Fès 30200, Marokkon wir zwar nicht gezahlt aber wir würden das Riad nicht wieder buchen! Leider!

Amazing hospitality from Ben and his staff.

Riad Arabesque was overall a nice Riad. We really enjoyed the food and service during our stay. We had dinner there our first night which was delicious and huge portions, as well as the complimentary breakfast each day which was superb. The cleanliness left a little to be desired, I think a combination of laundry by hand and age of the hotel make it seem less clean than it really is. We also had a cockroach in our tub, but the house is more than a 100 years old and you’re in the middle of the Medina, so that could probably happen anywhere. We booked a double room, not realizing that it didn’t mean just a double size bed, but two rooms. Only the room with the two twin beds had an ac where as the room with a king did not and we were very hot. They were kind and brought us a second fan which definitely helped. The service and owners were lovely.

The Hotel has bedbugs. The sheets had a trace of bloods which I did not pay much of an attention to until I went to sleep - killed myself 3 bedbugs and had to wake up the administrator in the middle of the night as my sleep was ruined. When complained about the bedbugs the reply was " you did not close the window". Although the property is beautiful, I would recommend to stay away from the hotel. In addition, the staff does not speak English much which complicates the communication.

Terrible management and run down property. Staff is beyond rude. Food is horrible, made me sick. Please take this property off of Expedia.

Over priced. Difficult to find. Very good service but very expensive for what you get. No shower no water in room. Good location next to madina and tannery

Very lovely hotel with nice finishing touches on the public areas and rooms. Booked two rooms for our family and loved that they gave us adjoining rooms without any prodding besides one email (which wasn't responded to). Google maps got us real close to the hotel, then a random guy in the Medina rode with us on the dirt road that gets us to the hotel at the side of the Medina. Great free private parking. There is a separate door that connects the hotel to to interior of the Medina and lots of nice kids nearby to direct you where to go. The 2 hotel staff manager ppl looked really tired when we arrived late afternoon. They were not outwardly friendly. They served us tea and took care of our tour request but not smiley... There wasn't any hot water at night, but it came in strong the next morning. I would recommend this place

Riad Arabesque was the absolute perfect Riad for our stay in Fez. It has access directly into the Medina from the ground floor, but also sits upon a hill so that you actually have an incredible view of the mountains and the medina itself from the terrace. It was a wonderful spot to be able to step away from the madness of the medina (since it is on the very edge) but also have access to all the activity. The Riad was beautiful, almost like a mosque inside. Incredible tiles, colors, fountains and interior detailing. The terrace for meals is charming and romantic (one of my favorite spots at the riad), and the inside area for dinner is decorated beautifully with Moroccan decor. All the staff were incredibly accommodating and so lovely. The dinner we had at the Riad one night was one of our favorite meals out of all the meals we had in Morocco. Everything about this place was wonderful. We will definitely be returning to Riad Arabesque for our next visit to Fez!

Horrible. The worst was the condition of the hotel; it is in very very bad condition. It is situated in a good location but it is very outdated. Also don't expect any concierge services or even ask a question because you would be denied!