Hard Days Night Hotel

An overnight stay turned into a hard days night. On checking in there was no mention of central heating problems. After contacting reception about a very cold room, they lied and said to turn heating control to max 24degrees . Upon doing this after 20minutes still no heating. The housekeeper appeared with a small fan heater, which was totally inadequate. After checking reviews on Tripadvisor it became apparent this had been a problem for at least 3 weeks!! Reception should inform guests upon arrival so they can make an informed decision about moving to another hotel. Guests are being deceived . We will obviously never be returning and would question a four star rating.

We have stayed here quite a few times now, and it never disapoints. Great location, big clean rooms ,staff always friendly. Nearest car park is Q park Liverpool One, literally a 2 minute walk away. Only one thing to avoid,are rooms facing Mathew Street at weekends. It can be noisy, and glass and rubbish collections are early in mornings. Apart from that this hotel is highly recommended, breakfast is great with lots of choice.

This one night stay was fantastic. The room was excellent and the staff so professional. In the heart of our fabulous city near the Cavern club. Highly recommend this hotel.

Really lovely hotel, the staff are very friendly and helpful. Food and drink good. The location is great. Would definitely recommend

Had a great relaxing break meeting up with friends. Eric was fun and entertaining and he made my experience great. Recommend this hotel

Not enough staff on check in and poor washing and bath facilities in room. Bar closed too early and had a poor atmosphere.

Really good hotel great staff Super location 👌 we love coming here and will be back in the heart ❤️ of everything , great little bar to relax

Amazing hotel. Very centrally located but we couldn't hear anything from the outside when going to sleep and into the morning. Room was great, had everything you needed. Breakfast was lovely. Food was cooked really well and although the room was a little small with the tables a bit too close together, it was a nice place to eat. Staff really friendly and the porter (who I am sure is really Father Christmas!) has a great sense of humour and certainly enjoyed his job and meeting people! Had a slight issue regarding payment but that wouldn't put me off coming back or recommending it.

Great hotel for any Beatles fan Really close to Mathew street and most of the attractions. I stayed in the Paul McCartney Suite. Which was great.

Lovely hotel in a great location for visiting the city. Hotel was clean and reception staff were welcoming! Only reason for 4 stars and not 5, shower lotion container was empty! 😢