The Montcler Hotel - Redberri Luxury Collection

The pool wasnt open, I paid 196 for one night and it didnt have a pool or ice machine. Very disappointed.

The location was great. Close to a lot of stores and restaurants

I had NO hot water. I came up for work so I spent all day outside working to return to the hotel and find there was no way for me to relax and take a hot shower. It wasn’t even a little warm. It was freezing cold and yellow, nasty water. I called the front desk at 11pm when I got back to my room after work and they told me the hot water heater was broken and there was nothing they could do. So I had to go to bed dirty and nasty and it wasn’t even fixed the next morning. I requested money back for my stay and they refused. I had planned to stay 2 nights but booked out of there as soon as I could so I could find another place that had hot water for me

Made reservations at this hotel. Drove 4 hours there for a wedding. Upon arrival was told there was no hot water, it had been out since the previous day and had no idea when it would be resolved. Inquired as to why I didn’t get a phone call and manager just blew it off. I asked if it would be possible to just use a room for an hour to change for the wedding and manager was still going to charge full price. We left and later found out from family living in the same city as hotel, it’s very common for issues and they tell friends and family to avoid getting reservations there.

Would have been nice to know the bar and pool were out of order but was a good stay

Location & large clean room. But did not have the amenities that were advertised!!! Need to update!!!

Very Poor breakfast,poor TV CHILD-SIZE toilet? No hot water, thin towels. Nice facility, but very poor maintenance!! Only one staff person on duty, who was very nice & tried to meet our needs.

Staff very nice and friendly. Very roomie

Roaches was crawling all over. We spotted 5. The toilet wasn’t very clean. Wasn’t enough towels. Lot of stained on carpet. Ice machine broken. Pool was closed for remodeling. Very disappointed.

Hotel was perfectly clean, very nice lobby and property. Offset from the busy highway, very quiet with few other visitors. Visiting family in a nearby town, the location was perfect. The staff really went overboard helping my wife with her class of students back home; the wi-fi in the room wasn't very good, so they set her up in a really nice conference room. Breakfast was good enough, very clean. Price was great.

Wife wasn't happy with the exercise equipment. Broken and missing parts. Staff seemed aware of the problem. I know that hotels can't always satisfy every request, but when booking we asked for a quiet upstairs room on the back side. We were assigned a downstairs room on the front side. Wouldn't have been a problem, really, but the freight train passed several times each night right outside the window. There's not much right around the conference center, so be prepared to drive into town for restaurants, drinks, etc.