Holiday Inn Chengdu Century City-WestTower by IHG

The hotel room condition looked pretty old. The smell wasn't pleasant in the rooms and toilet. There's no food service in rooms or menu that indicates there is such room service? A pity this is a 4-star hotel. Didn't feel like it. Also, I booked for a no smoking, king size bed room through Hotels.com, and the hotel received a reservation that indicated that it's up to the hotel to assign a room that's available to me. I got assigned a twin bed, smoking room. That was such a huge disappointment.

Very good experience. I went to a business convention in the New Century Exhibition Center and it was very close. 25 min to downtown by taxi.

We have been to Chengdu many times but this had to be one of the most pleasant stays we had. Staff were extremely considerate, helpful and went out of their way to help us in anyway they could.

Please be aware to book this hotel through Hotels.com if you are spending romantic time with your significant other since choosing bed and room type for your booking is ONLY for their reference and cannot be guaranteed at all when you check in. In other words, for ex, if finally the hotel can only provide 2 single beds and a smoking room for you while you book for a king-sized bed, non-smoking room. you can only take it and Hotels.com cannot do anything for this as they mention in the confirmation email saying that these conditions cannot be guaranteed (in little tiny letters). This is true from my own experience.

Had several issues when checking in. First they put me in a room without wifi... apparently it was just out of the range of the repeater. They moved me to a non-smoking room that had obviously been smoked in... then they moved me into another room and the air conditioning system wasn't working in the room. Finally, they moved me to a room that was a downgrade, but the wifi worked and the air conditioning worked... so I just tolerated it. It was a downgrade from what I had booked, so one would think they'd have offered a free meal or drink vouchers or something, but they didn't. They just said sorry. So for 4 hours of room changes I got an apology. Overall the hotel isn't bad. It's a relative new property, and was a bit beat up given how newly renovated it was. I will say the breakfast was good though. The staff was nice except for the lack of responsiveness to the issues addressed earlier. The location is nice. It's not in the center of Chengdu, but rather in the new and upcoming Century City area which is nice.... super close to Global Center, etc. So for the location I gave a little better review than I would have otherwise. If I go back to Chengdu, I'll likely find a different hotel, as I don't want to risk having to gamble for a functional room like I did at this property. I always say it's not about problems, but how the staff reacts to them... and in this case they let me down in the way they handled their own shortcomings.

I originally chose this hotel due to its close proximity to the Chengdu International Exhibition Center. While it is extremely convenient for that, there is not much else to do near there. The staff was very friendly and accommodating. English was a struggle at times, but that is pretty much everywhere in that area, not just the hotel. We were able to take a short walk to the subway station and take the tube into the city as well.

good all round experience

First up, the only minor problem is the shower door leaks a little so the bathroom is wet after a shower. Apart from that, the hotel is perfect. Good location, good restaurants, and convenient to subway. As a foreigner the only public transport is the subway and this hotel is walking distance to a station, which is perfect for both business and leisure.

New Century Global Center is just across the street so it's great for anyone attending conference there. The room is clean but small by local standard. Front desk is very polite but took forever to check in. Breakfast offering is just average. All in all, it's an okay hotel at a decent rate.

The staff spoke fluent English and provided us great services. My room rate included free breakfast which offered wide range of food from appetizers to desset. All was absolutely delicious and fresh! I would definitely recommend this hotel to my friends.