Holiday Inn Express Mount Pleasant- Scottdale by IHG

The room was clean and staff was nice. We were only there for a brief overnight and used it as a pit stop on our way to Univ of Pitt. We were on the ground floor and the window did not have an actual curtain. Instead it was covered with a smaller piece of fabric. Our only complaint is that there should have been an actual hotel curtain

The room was adequate. Few amenities. Staff was nice AC /heat was good. The hotel needs a remodel and reception needs professional, business dressed staff. We stay here every time we visit MP and have for years and we agree that the reception staff is always scruffy looking and dressed for a sporting event not work. The bathroom shower was not adequate for a handicapped person. How could we have sat on the shower bench and managed the hand held shower at the other end of the tub. The hose was too short and anyway how to manipulate the water temp and flow?!

Overall the room was lean and comfortaable, and the front desk clerk allowed me to check in slightly early. This was much appreciated after a very long drive. I did miss having a clock radio in the room, so I can check time if I wake in the night, without having to turn on a light and check watch. Not everyone is sucked into the Smartphone matrix. Also, The breakfast items need to be checked more frequently. Breakfast was supposed to begin at 6, and when I came down at 6:15, there was no bacon and very few sausages. And I saw a case for cinnamon rolls, but there were none.

Loved the room, and customer service representative was very polite and knowledgeable

Always a great stay!

I reserved a handicapped room with a roll in shower. I did NOT have a handicapped room and definitely not a roll in shower. The toilet was so low that it was difficult to stand up after use. It was not a safe room for me.

Ok

The property is excellent. The breakfast had everything you could possibly want and it was very clean. About the room, the bed was so comfortable and the room was very nice and spacious. The only complaint I have is that upon entering the bathroom, the toilet seat was dirty and I had to clean it and the bathtub had stains in it that couldn’t come off and it had been repaired in the area near the drain and it looked awful. Finding the bathroom in this state was not pleasant. Otherwise everything else was spot on and I would definitely come back here as the property was otherwise excellent.

I had a room reserved a week in advance. The Confirmation Number was received. My credit card was charged immediately. Upon arrival, my reservation was cancelled because of overbooking. When I ask the desk clerk what I should do, she just told me to go to another town and find a different motel. I depended on Expedia. NOT AGAIN!!! To say I am disappointed is an understatement.