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8.4 / 10 Guest Rating

Holiday Express & Suites Portales by IHG

1901 W 2nd St, Portales, New Mexico, 88130, Portales, US

Holiday Express & Suites Portales by IHG - main view

About the Property

Recreational Opportunities
Enjoy the indoor pool, spa tub, and fitness center for a relaxing stay.

Modern Amenities
Free Wi-Fi, arcade/game room, and buffet breakfast provided for your comfort.

Convenient Features
Business center, express check-in/out, and free parking available for guests.

Book your stay at Holiday Express & Suites Portales, an IHG Hotel for a convenient and comfortable experience.

Facilities & Amenities

Free breakfast
Fitness facilities
Express check-out
Arcade/game room
Free WiFi
24-hour front desk
Express check-in/check-out
Fitness facilities
Television in common areas
Arcade/game room

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

Suite, 2 Queen Beds - Photo 1
Suite, 2 Queen Beds - Photo 2
Suite, 2 Queen Beds - Photo 3
Suite, 2 Queen Beds - Photo 4
Suite, 2 Queen Beds - Photo 5
Suite, 2 Queen Beds - Photo 6
Suite, 2 Queen Beds - Photo 7
1/7

Suite, 2 Queen Beds

2 Queen BedsLayout - Separate sitting areaInternet - Free WiFi and wired internet accessEntertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, microwave, and coffee/tea makerSleep - Bed sheets Bathroom - Private bathroom, shower, a hair dryer, and towelsPractical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneHair dryerRefrigerator

2 Queen Bed Suite

Non-refundable
Breakfast Included
20% OFF$188.38

$150.7

Includes taxes & fees
Standard Room, 2 Queen Beds - Photo 1
Standard Room, 2 Queen Beds - Photo 2
Standard Room, 2 Queen Beds - Photo 3
Standard Room, 2 Queen Beds - Photo 4
Standard Room, 2 Queen Beds - Photo 5
1/5

Standard Room, 2 Queen Beds

2 Queen BedsInternet - Free WiFi and wired internet accessEntertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, microwave, and coffee/tea makerSleep - Bed sheets Bathroom - Private bathroom, shower, a hair dryer, and towelsPractical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 4
2 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneHair dryerRefrigerator

Standard Room, 2 Queen Beds

Non-refundable
Breakfast Included
20% OFF$168.76

$135.01

Includes taxes & fees
Standard Room - Photo 1
Standard Room - Photo 2
Standard Room - Photo 3
Standard Room - Photo 4
Standard Room - Photo 5
1/5

Standard Room

1 King Bed OR 1 Queen BedInternet - Free WiFi Entertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, microwave, and coffee/tea makerSleep - Bed sheets Bathroom - Private bathroom, shower, a hair dryer, and towelsPractical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingRoom/bed type depends on availability at check-in Connecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneHair dryerRefrigerator

Standard Room

Non-refundable
Breakfast Included
20% OFF$188.38

$150.7

Includes taxes & fees
Standard Room, 1 King Bed - Photo 1
Standard Room, 1 King Bed - Photo 2
Standard Room, 1 King Bed - Photo 3
Standard Room, 1 King Bed - Photo 4
Standard Room, 1 King Bed - Photo 5
Standard Room, 1 King Bed - Photo 6
Standard Room, 1 King Bed - Photo 7
1/7

Standard Room, 1 King Bed

1 King BedInternet - Free WiFi and wired internet accessEntertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, microwave, and coffee/tea makerSleep - Bed sheets Bathroom - Private bathroom, shower, a hair dryer, and towelsPractical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneHair dryerRefrigerator

Standard King Room

Non-refundable
Breakfast Included
20% OFF$175.3

$140.24

Includes taxes & fees
Suite, 1 King Bed - Photo 1
Suite, 1 King Bed - Photo 2
Suite, 1 King Bed - Photo 3
Suite, 1 King Bed - Photo 4
Suite, 1 King Bed - Photo 5
Suite, 1 King Bed - Photo 6
Suite, 1 King Bed - Photo 7
1/7

Suite, 1 King Bed

1 King BedLayout - Separate sitting areaInternet - Free WiFi and wired internet accessEntertainment - Flat-screen TV with cable channelsFood & Drink - Refrigerator, microwave, and coffee/tea makerSleep - Bed sheets Bathroom - Private bathroom, shower, a hair dryer, and towelsPractical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on requestComfort - Climate-controlled air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTelephoneHair dryerRefrigerator

King Suite

Non-refundable
Breakfast Included
20% OFF$188.38

$150.7

Includes taxes & fees

Guest Reviews

8.4
Excellent115 verified reviews
AI Summary

Guests highly rate the clean and nice staff and frequently praise the good breakfast.

Categories

Cleanliness7.2
Service9.2
Location8.8
Room Quality7.7
Amenities9.2
Value for Money8.2
Food and Beverage8.2
Overall Experience8.6

Select topics to read reviews

V
Verified traveler
Verified booking
self
Standard Room
Stayed in Apr 20, 2021

"Exceptional"

10.0

Everything was perfect! No issues

Helpful?
K
Kyleigh
Verified booking
Standard Room
Stayed in Apr 13, 2021

"Great Hotel! "

10.0

I have booked this hotel every time I go to visit! Staff is friendly and knowledgeable! All is clean and I have never had an issue here. I highly recommend.

Helpful?
K
Kyleigh
Verified booking
Standard Room
Stayed in Feb 9, 2021

"Great Stay"

10.0

Awesome stay! Very clean and comfortable.

Helpful?
J
JG
Verified booking
family
Standard Room
Stayed in Aug 17, 2020

"Exceptional"

10.0

Staff member was very friendly. Place is quiet and clean with plenty of parking, even when arriving late.

Helpful?
J
James
Verified booking
Standard Room
Stayed in Mar 3, 2020

"Would stay here again"

10.0

It was a comfortable stay, and the room was clean. My only complaints are minor: the heater/AC unit in the room is very noisy; and the valve for the hot water in the sink in the bathroom had been turned off (probably maintenance of some sort), and I had to get under the sink to turn it back on. Everything else was just fine.

Helpful?
V
Verified traveler
Verified booking
family
Standard Room
Stayed in Jan 12, 2020

"Excellent"

8.0

Nice, typical Holiday Inn Express. It was clean, quiet and comfortable with a decent hot breakfast selection. Pool was indoors but not very warm; we swam and hung out at the hotel quite a lot and enjoyed it.

Helpful?
A
Angelita
Verified booking
family
Standard Room
Stayed in Dec 16, 2019

"Excellent"

8.0

Our stay was very pleasant and the area was nice and quite really enjoyed it.

Helpful?
V
Verified traveler
Verified booking
family_with_children
Standard Room
Stayed in Dec 7, 2019

"Exceptional"

10.0

The guy that checked us in was a very nice & friendly young man.

Helpful?
V
Verified traveler
Verified booking
family
Standard Room
Stayed in Nov 12, 2019

"Exceptional"

10.0

It was all good except the washing machine was out of order. Staff was excellent.

Helpful?
Q
Quincy
Verified booking
Standard Room
Stayed in Aug 30, 2019

"Poor Customer Service "

6.0

I was in Portales for business and booked the only room type available which was a King or Two Queen room. There was not an option to choose one or the other. I added my preference of a king bed on hotels.com. When I arrived I was booked into a double queen. I asked if there were king rooms available. The desk clerk stated that there were, however, because had paid for a queen room on hotels.com I would have to go through them to change my reservation to a king room. I showed the clerk my online booking which, did not persuade him to change my room type. I asked what the difference in price was and offered to pay it. He could not tell me “because I booked online”. He refused to call a manager several times until I insisted. When he called he came back and gave me the same story. I gave up and stayed in a queen room but I will not be back. There’s a brand new Best Western in Portales that several local folks have assured me is just great. Adios Holiday Inn!

Helpful?
89
10
9
10