Holiday Inn Express Hotel & Suites Maryville by IHG

Friendly staff

Advertise a pool but the last two times we have stayed here, the pool is closed down. So you shouldn’t advertise that you have one if it is no longer available for use. One of the main reasons people want to stay at this hotel is because it advertises a pool. A total disappointment two times now, a year apart, two different stays & still no pool. We also had some bugs in our room, I know you can’t control a few bugs but may need to spray for bugs so that isn’t the first thing to welcome your guests. Also this time we stayed the vending machines were removed but signs for vending machines are still up. If they were removed so more people would purchase stuff from the little store by the front desk, then offer more of a variety of snacks.

Staff was very friendly

Wasn’t super clean and seemed run down. We spent the extra money on the hotel for the pool and weren’t able to use it.

This hotel went above and beyond to make our stay great. Very friendly personable staff. Nice place to stay and for thr area reasonably priced.

Close to event

Traveled for a wedding and the staff was amazing. So helpful, kind, and caring. The bed was super firm which I didn't like so much. The room was very clean but the faucet was coming off the tub wall. The pool is being renovated which is good and bad. Good that they're working on making it better but bad because it didn't say that when I was booking and wanted to swim with my kids to wear them out before bed. The lady who ran breakfast was incredible nice, a tad overbearing when I told her she didn't need to watch my son while I made a plate. He was strapped in the high chair but she insisted (like im just supposed to trust her because she works there?) and i didnt love that. Overall very nice quick place to stay in a small town.

Nice check in. Nice staff. Close to where we needed.

The fact we only booked here for the pool/hot tub as advertised and it has been down since last May. Very disappointing. We could have paid a better rate elsewhere

The front desk gentleman and the lady in charge of the breakfast area were really kind.

You need to invest in slow closing doors that do not slam. We were awoken multiple times by door slamming. Even the exit door on our floor slams. Our room was right by the exit door. In addition to that, there was a group of student athletes there and they were very, very loud and constantly going in and out of rooms and slamming doors.

The location, the friendly staff and beds were comfortable.

The toilet made a loud noise after it was flushed, sounded like it was in the pipes. Also, I was unable to get the TV to work. I went to the front desk and the recommendation didn't work. I didn't follow up.