Holiday Inn Express Hotel & Suites Decatur, TX by IHG

Wonderful place to stay. I'd recommend it to anyone.

Nice place to stay for the price

The heater/AC was not working at all. Luckily the weather was good so I was able to get by.

Had to call front desk to turn water on and off in the shower. They need to clean carpet in rooms. Shower was very slippery.

I had stayed the night before and the room was great! Decided to stay another night last minute. The property was clean but noticed ants randomly, but the next morning they were everywhere. I told the clerk, but he looked at me like I was an alien. I finally said don't you work here? He still looked like I was just telling him something unreal or that I was about to bite his head off! I finally had to tell him that I was letting him know so they could spray the room. I had no intention of being ugly, but just thought I was being informative. yes, I will stay again, yes, the room was otherwise clean. He does need to work on his people skills though. I gave 4 stars on most everything just because of the ants.

Was not quite up to the standards of other holiday inn express I’ve stayed at

Had to ask for towels and washcloths. Only 1 of each were in our room. Family of 4. The guy working the counter didn’t know what a washcloth was… “oh you mean the little towels”

The hallways were dirty and needed vacuumed badly. When we checked into our room there was dust and dirt on the bathroom counter and other surfaces in the room. When I wiped the bathroom counter with a rag, it turned brown from all the dirt I wiped up. Also the rooms are well used. We have previously stayed in another hotel in Decatur where we had a much better experience. Next time we are in Decatur, we will not choose the Holiday Inn.

Stay was great clean, easy check in. Only complaint was TV didn’t work.