Holiday Inn Express Hotel & Suites Claypool Hill -Richlands Area by IHG

Great and first hotel, the beds are comfy and the place is so clean; this honestly exceeded my expectations for a hotel stay. The breakfast is free and the staff is kind; and christy was so kind to us during breakfast and her hospitality was amazing.

Comfortable room, with a great view and great breakfast. Very attentive and pleasant staff. The hotel is conveniently located to other amenities. My wife and I would recommend this location and will be back ourselves. Great job by the morning staff (Christi) on breakfast.

Extremely friendly staff and comfortable bed. Chrissy was super nice and made sure we had everything we needed at breakfast. The rest of the staff were also incredibly helpful and accommodating, allowing us to check in an hour early without any issues. I would definitely stay here again.

A very pleasant place to rest. Room was clean. Temperature was easy to control (and felt accurate). Breakfast was very nice—lots of variety, nice and and hot, bacon was good and I liked the biscuits and gravy. I heard someone compliment the cinnamon rolls. Very neat and tidy. Christie, the breakfast hostess, was very warm and helpful. My kid enjoyed the pool. My only critique is the parking lot and driveway—unclear where to enter and lots of pot holes—difficult in the dark.

Our check in was amazing. The friendliest worker I have ever encountered. Room was a bit warm, even after turning down temp. Bedding is hot. Slept great though. Mold in bathroom shower not a lot, guessing by looks it’s just old

I like the fact that the area has a nice hotel option like Holiday Inn Express.

I have stayed in numerous hotels this calendar year, and this one stands out as tops in customer service. The hotel staff went out of the way to make my family feel welcome, and it was greatly appreciated. I especially enjoyed my breakfast conversations with Christy, who started our day with a smile and hospitality. The little touches of popcorn from the housekeeping staff, to the freshly baked cookies at the front desk, to the welcoming call the day before arrival, and to the stuffed pillow pet sweetly tucked into a made bed all created a memorable experience.

We stayed here for the full duration of our vacation which was 3 weeks, we got to meet and hang out with the cafeteria staff and made some great friends. They made sure we had our favorite crispy bacon every morning but what really made our day way the joyful smiles each staff greeted us with. They went far and beyond to make us feel like family! 🥰💜

Breakfast was delicious, the lady in the Christy was very nice and helpful and attentive. She made sure nothing was empty and all the food was fresh. If there was anything I needed she would go and grab it right away. My favorite part was probably the bacon

Hotel was clean and efficient. Got out here during a snowstorm. Check-in was quick. Rooms were large and clean. Breakfast area was fully stocked, clean, and perfect. Plenty to choose from. And fresh food kept coming out. The staff were pleasant and attentive.