Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area by IHG

Very clean and the young lady and man at the front desk was so amazing and Accommodating. We came on an emergency flight and need a place to stay. The guy assisted my mom and I, while ensuring she was in a close room due to her being unable to walk. I will definitely be back to this location.

Everything was great!

JSON was amazing, very professional and welcoming to all guest.

Had room for a larger family. This is about literally the only thing I liked here. The number of people able to sleep here was good.

The pool was the main reason I chose this one and room sizes for the family. The indoor pool was freezing 🥶. Our keys didn't even work for a while eventually a couple hrs later they did but didn't even matter then because the water was so cold and it was late. Have a complimentary breakfast but run out of silverware and food and coffee quickly. Not staffs fault understaffed. Elevators squeaky and wonder every ride if it's going to trap u lol. No seats outside for smoking or vaping. Price for rooms was high for the service and atmosphere. A room to sleep x6 and they gave us one roll of toilet paper and like 5 Kleenex x2 coffees with 1 sugar 😡. I never get to go on vacation and wasted my time off at this place a terrible mistake. Thought about getting a refund and getting another one but already had family on their way over. 1 tiny trashcan again for large families. And to top it off couldn't even get wifi to work on x5 kids Nintendo switches! This place was awful biggest waste of my $ all year! If u r traveling for business can't swim and don't have kids and drink coffee who knows maybe ul like it but I hated it. I don't usually leave awful reviews but they pretty much ruined my vacation plans to the fullest to the extent. Would prefer to sleep in my car then go here again. Some of the USB ports didn't work. Only one bathroom x2 doors and one roll of toilet paper.

Property overall was fine, staff was friendly

Woke Sunday morning to a dead phone because the outlet by the bed was either dead or not activated. Went to make coffee, only decaf pods. Went to take a shower, tub rusty. Headed downstairs to get real coffee, maybe a slice of toast or a yogurt, saw a sign that breakfast could be had for 12.99 or something ridiculous like that

The staff at the front desk was super helpful

Early check in

Non responsive staff Lack of respect for guests

The check in was a disaster, nobody at property late at night. Very poor security etc.

Close to my location

I didn’t get the room I reserved. They actually upgraded me but unfortunately the room had a leak in the shower!! When the room above took a shower it RAINED into our shower!!!!’ The ceiling had definite water damage!! This has been happening prior to our stay!!! We could not shower unless you want ceiling dust etc!!!