Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area by IHG

We did not eat breakfast, usually it comes with the stay. That was a bad deal

We did not eat breakfast, usually it comes with the stay. That was a bad deal

Everyone was great and friendly, especially Cody! Loved the beer on tap in the restaurant. Made things real convenient

Staff...warm pastries at breakfast!

Side door to parking didn't always work with my key card.

The staff are friendly and quick to action. There were issues in the room assigned to me and they changed me to another room which was perfect. Breakfast was convenient and had a sufficient spread.

The heater in my room was not working. The remote control for the television was missing. Plus the bath tub had brown stains inside. The staff was friendly and immediately sent a technician to look at the heater. It was broken and they found me another room. The second room was good.

I booked a room for my family (2 young kids included) over Thanksgiving and through the weekend for the Michigan Ohio state game. Our plans later changed and I called the day I changed my flight to make sure I could keep my hotel reservation knowing I wouldn’t be there for a few days. I was told yes. I called again the Monday before our stay and again reminded them I wouldn’t be there the original date, but instead Friday. Don’t give away our room. I was told it was noted and all would be fine. Show up, no room, the guy tells me it’s weird I didn’t get a call or email. I rechecked, no call no email. They assured me I’d get my points back. I don’t want points, I want my room. He said he could contact his manager but she would say the same thing. Their hands are tied. I said call anyway, he pretended to text with her and literally did nothing to help. Said we could hang out in the lobby to see if anyone no showed. I will be closing my IHG card because status is pointless.

Kamer was ruim genoeg.

Diverse keren was onze kamer niet schoongemaakt. Maar mijn grootste probleem zit in het feit dat ik van het hotel geen factuur kreeg. Bij het uitchecken werd me verzekerd dat die per mail zou worden gestuurd. Nooit gedaan. Diverse pogingen zowel telefonisch als per email gedaan om die alsnog te krijgen voor mijn zakelijke reis. Tevergeefs. En vanuit Booking.com ook totaal geen echte support gehad. Flauwekul antwoorden en je wordt als klant compleet aan je lot overgelaten. Voor mij reden om ook niet meer bij Booking te reserveren. Helaas!

Staff was very helpful and friendly!

No robes, pillows too soft, in-room telephone didn't work.