Holiday Inn Express Hotel & Suites Dallas NE - Allen by IHG

Room needs paint on the door and bulbs in the ceiling fixture by the door. Room had a dirty towel on the floor and a black hair in the tub. No vent in the bathroom.

Overall, the staff & outside facility was good, but the working condition on the inside was all good. The room we stayed in the drainage in the bathtub was very slow. The tub was filling up fast while showering due to very poor drainage.

Overall a decent hotel. It had dirty windows, horrible orange juice, unexciting breakfast, so-so shower. Otherwise, the hotel was a typical Holiday Inn express. Bedding and furniture were decent. The TV's didn't have close caption.

Overall no issues but room service only cleaned our room once during our 4 night stay.

Polite friendly staff.

I am giving the Holiday Inn 4.5 stars. I chose it on three criteria. It was well located for our events. It was a terrific price. It has the Holiday Inn reputation. You can’t beat the price. The nice breakfast bar had eggs, bacon, sausage, sweet rolls, bagels, fruit and juice, and Pancakes. Really anything you would expect. This is not a five star hotel by hotel ratings, but the mattress was better than mine at home. The rooms were clean. We did need to ask at desk for towels for our reserved three (and not only two), and a hair dryer. The reception desk was quite willing to accommodate. Also there was plenty hot water, but it took some time for the water to get hot.

Location was great.

Two of the three windows were covered/dirty that you couldn’t see out; neglected to restock towels two days in a row and I had to go pick them up and the bathroom didn’t have a vent.