Holiday Inn Express Hotel & Suites Center by IHG

The elevator carpet was dirty.

Rooms were nice, but the rest of the hotel was under construction. The room rate was too high for the work being done. They were paint spraying on the exterior when we were leaving and we were parked right in front of where they were painting. Trash piled up behind hotel and windows were very dirty.

This hotel called me the day before check in and cancelled my reservation. They said they had no rooms.

Under construction. First morning was very noisy. Was awakened by banging and such. Overall it was a nice hotel but if I knew they would be under construction at the time I would have chosen a different hotel.

Very friendly staff

Refurbished room with everything you could need for an enjoyable stay. Most helpful and obliging staff with 24 hour reception. Excellent breakfast choices.

It could be difficult to maintain this high standard .

I’ll keep this quite straightforward; I am a platinum member with IHG, meaning, I stay in holiday inns all the time for business - all over the world (including USA). Unfortunately, this is the worst Holiday Inn, I have ever stayed at, ever I understand it is being renovated now (only just begun), but it is years too late, by the looks of this hotel, it should’ve been renovated at least five years ago, and even that would’ve been a bit late. Negatives first: - The first room I was given had dirty towels all over the room, and various bathroom, amenities were used, and soap bars laying around used. - I was given a new room, and it was so worn out and dirty. The walls were dirty and stained, the carpet was dirty and stained, the bedsheets look 10 years old - there was someone else’s trash in the bedside unit drawers - room didn’t smell clean and had a slight whiff - breakfast area tiny and limited seats POSITIVES: - free parking - front of house staff were friendly Nothing else!

Super friendly staff. Katrina and Yolanda were amazing!

Everything just felt kinda damp.