Holiday Inn Express Texas City, an IHG Hotel

Cannot believe this is a holiday inn. Never ever have i had this kind of horrible experience at a Holiday Inn! Mold in our room, couldnt open shower doors, air made a horrible noise, stains on the chaise. Absolutely horrible breakfast, not even a cinnamon roll out. Front desk was friendly but vaping right there behind front desk.

This is by far one of the worst Holiday Inn’s I’ve stayed it’s hot in the lobby it smells awful the type of smell that lingers at a dumpster on 110 degree day , I could not even get a bite to eat at breakfast due to the smell hint if the Manager lowered the temperature instead of having a hot box lobby it would smell less never stay here again in my life just being honest .

1. We reserved a king bed and we were given a room with two queens. 2. The tv cable wouldn’t work, they sent a staff member to come and re calibrate the cable and got it to work, but it turned off again before the end of the night. 3. Mold! Terrible moldy shower in the shower door track. A simple spray and a brush will clean that out. 4. There was a clock radio next to our bed that made static noises all night. I even got down under the table to try to unplug it but the plug was covered up. I really expected better from this hotel.

Staff were amazing, but the property itself was in poor shape. Needed upkeep! The furniture surfaces in our room appeared not to have been wiped down in months! We had to ask for toilet paper and tissues because these items were not stocked. The carpet was also very gross. Would not recommend.

Room was clean but smelled like mold. Restroom sink pipe was broken and water was leaking. Front desk staff was very friendly

We always stay at this location when we take a cruise out of Galveston. The hotel is convenient, the rooms are always well-maintained and the breakfast is good.

Room at a bad smell in it

We contacted the hotel to notify them that we would be checking in late. At our arrival around 10pm we noticed a fowl smell. Going up to our room we noticed fans flowing in the hallway and in front of our room door. Our room had a terrible mole and humidity order. Due to our arrive time we stayed the night and checked out the following morning at 8am. We requested for a refund at the front desk for the remaining nights and were rejected the refund and we were billed even though we had left. We proceeded and checked in at the Marriott hotel for the remaining of our trip.

Very friendly service

The staff was very nice and helpful. And the breakfast was very good with a wide variety