Holiday Inn Express Texas City, an IHG Hotel

Customer service was good/normal. The hotel on the other hand was horrible. My 67year old mother and my 10 year old niece stayed on 3rd floor which felt and smelled like it had flooded recently. They had dehumidifiers outside every room on the third floor and on second floor they had only 3 dehumidifiers in the hallway. The second floor also smelled of water and mold. My cousin stayed in the 4th floor and did not smell anything and said there were no dehumidifiers outside in the hallway. We paid for two rooms for three nights each, so around $800. Only one elevator worked, hallways and rooms smelled wet and mildew, kitchen was out of service ( free breakfast was cereal and bagels). They should not rent rooms that are not fit to sleep in. They would not change my mom’s room to a new one, stating “ you booked through a third party, we can not give you a new room”. DO NOT BOOK this hotel

Everything was good! Only issue was the water wouldn’t come out cold.

Overall- it was clean “looking”. However, the room we were placed in smelled horrible of mildew or mold. We will not stay here again.

Breakfast was 100

Our stay was amazing Tate was the best host he made sure we had what we needed in every aspect we will definitely be staying here again.

We couldn't stay. The hitel had dehumidifiers everywhere, black mold in the rooms, the sheets were damp from the moisture, the decals on the walls were coming off becaise even the walls were wet. The lady at the front desl, Bridgette was amazing. Poor lady was up there sweating and stull smiling and doing her best to please customers. The maintenance man thar was working was so accommodating, he we to checl 3 different rooms to find us the best room they had. It didnt work out, but those two rmployees were rockstars. Sad to see a Holday Inn Express in this poor condition. We even met guests in the parking lot that actually went and bought a box fan for their room to stay cool. Now hotels.com is trying to chase thebhitel down for a refund. It's all on this hitel, hitels.com has been wonderful so far. Waiting on a refund.

There were stains on the bed top cover, phone didn’t work. They don’t answer when you call. Hair in the shower. I like how the store is a minute walk. Staff were pleasant and breakfast was good.

The stay was fine. Close to the pot, which was perfect for our family cruise. Customer service was amazing. Fred was such a kind and fun interactive person. But somehow, I was double charged. I had already paid through the hotels.com app...so i was not supposed to be charged again for two rooms. Working with my bank now to correct the issue. I am unable to reach anyone via phone or email.

Clean well taken care and nice Employees

Met all our needs, no issues!